💧 We're the largest water-only supplier in the UK 💧 Here daily from 8am-6pm to help with water supply queries & Monday-Friday from 9am-5pm for account queries
UK
Joined August 2012
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We've announced a Temporary Use Ban (hosepipe ban).
Find out all details, including the full list of restrictions, exemptions and FAQs: affinitywater.co.uk/hosepipe…
If spreading the cost would make things easier, we have payment plan options to help you manage your water bill.
Explore your options: affinitywater.co.uk/paymentp…
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Does a medical condition mean you need to use more water at home?
Our WaterSure tariff could help cap your water charges if you meet the eligibility criteria.
Check whether you qualify: affinitywater.co.uk/watersur…
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It could be worth checking whether you're paying more than you need to for your water.
Our LIFT tariff helps eligible customers on a low income access a reduced fixed clean water bill.
Check your postcode and apply online: affinitywater.co.uk/lift
Sometimes life doesn't go to plan. If illness or other exceptional circumstances have affected your ability to pay your water bill, we may be able to help.
Explore our support options: affinitywater.co.uk/billing/…
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Worried about water bill debt? Let's talk.
Our team can help you find the right solution and move forward with confidence.
Find out more: affinitywater.co.uk/billing/…
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Did you know our Priority Services Register is free to join?
It helps us provide extra support to customers who may need it because of their health, age, disability or personal circumstances.
Find out more: affinitywater.co.uk/priority…
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Worried about keeping up with your water bill? We're here to help.
A payment plan could help you spread the cost into more manageable instalments.
Find out about your options: affinitywater.co.uk/paymentp…
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Struggling to pay your water bill? You're not alone, and support is available.
From payment plans to reduced tariffs, there are options that could help you manage your bills.
Find out what support is available: affinitywater.co.uk/struggli…
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You may be able to get help with your water bill through our WaterSure tariff.
If you're on a water meter, receive certain benefits and meet the household criteria, your water charges could be capped.
Check if you're eligible: affinitywater.co.uk/watersur…
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Worried about the cost of your water bill? Support could be available.
Our LIFT tariff helps eligible customers on a low income pay a reduced fixed amount for their clean water each year.
Check if you qualify: affinitywater.co.uk/lift
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Struggling to keep up with your water bill due to exceptional circumstances?
We may be able to help clear some or all of your water bill arrears.
Find out about our support and check if you’re eligible: affinitywater.co.uk/billing/…
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WaterSure is designed to protect households with higher essential water use.
👉 See if you qualify: affinitywater.co.uk/billing/…
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🚧 We're upgrading water mains in Walden Road, Radwinter (CB10), and surrounding areas to help secure reliable water supplies for years to come.
Works will continue until May 2027, with road closures and traffic signals.
We've been working with @Essex_CC to minimise disruption.
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📍Planned works:
11 Nov - 19 Mar: Walden Road (road closure)
11 - 24 Jan: Maple Lane (temporary signals)
20 Mar - 13 May: Princes Well, Roman Road, Church Hill and Stocking Green (temporary signals)
Access will be maintained wherever possible.
ℹ️affinitywater.co.uk/alerts/s…
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Flexible payments can help reduce stress. Choose weekly, fortnightly or monthly options to stay in control of your water bill.
👉 affinitywater.co.uk/billing/…
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If your circumstances have changed and payments feel harder to manage, support is available. Find out how we can help.
👉 affinitywater.co.uk/billing/…
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If you've missed payments or are struggling with arrears, there's support available. We can help you take control.
👉 affinitywater.co.uk/billing/…
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You can register for our free PSR if you or someone in your household needs extra support managing their water account.
👉 affinitywater.co.uk/priority…
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If you’ve missed payments or are struggling with arrears, there’s support available. We can help you take control.
👉 affinitywater.co.uk/billing/…
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Worried about water bill debt? Let’s talk.
Our team can help you find the right solution and move forward with confidence.
Find out more:
👉 bit.ly/4koDpcV
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