We’re the UK’s official expert in resolving complaints between financial businesses & their customers. Phone lines open 8am to 5pm weekdays.
United Kingdom
Joined February 2010
- Tweets22.9K
- Following3.4K
- Followers28.4K
- Likes589
Pinned Tweet
We settle unresolved disputes between consumers and financial providers.
If you have complained to your financial provider and you’re unhappy with the response, we may be able to help.
Our service is free, fair and final.
Get an answer: financial-ombudsman.org.uk/f…
#FreeFairFinal
Our Business Support Hub offers an easy-to-use service for financial businesses and consumer representatives.
It provides guidance on our approach and can help you resolve complaints from your customers before they escalate.
Learn more on our website: financial-ombudsman.org.uk/b…
ALT Image of a three people working with headsets
In the second quarter of 2026/7, we received 57,000 complaints about financial products and services – around 3,400 more than in the previous quarter.
Complaints increased across banking and payments, consumer credit, insurance, and fraud and scams.
Find out more about our latest complaints trends on our website. financial-ombudsman.org.uk/b…
Our proactive settlement scheme gives firms the chance to resolve a complaint early on in our process, providing consumers with fairer and quicker resolutions.
Read more about the scheme and how it works: financial-ombudsman.org.uk/b…
ALT Image of a three people having a meeting
Financial Ombudsman Service retweeted
Today is #OmbudsDay2026
We're joining Ombudsman services across the UK, Ireland, Crown Dependencies, Overseas Territories - and beyond, #DemonstratingValueAndImpact of Ombudsman services and raise awareness of the role they play in supporting fairness, trust and accountability.
We can help with complaints about various financial product and services – from investments, debt collection and loans to insurance, mortgages and pensions.
Find out more about making a complaint and how we can help on our website: financial-ombudsman.org.uk/c…
ALT Image of a man doing calculations
Financial Ombudsman Service retweeted
Fraudsters can impersonate legitimate financial services firms, making it harder to know who you're dealing with.
Before acting on a financial offer you see online, use our Firm Checker to check that a firm is authorised and the contact details match.
Doing so can help avoid losing your hard earned money to a scam.
Before you seal the deal, check it's real.
fca.org.uk/consumers/fca-fir…
#FirmChecker #FightingFinancialCrime
ALT Woman in a blue cardigan working late at a desk with a serious expression, emphasising the importance of using FCA Firm Checker before investing or using a financial service.
If you’ve been treated unfairly by a financial business regarding your individual savings account (ISA)?
We may be able to help.
Our service is free and easy to use.
Find out more about how to make a complaint on our website: financial-ombudsman.org.uk/c…
ALT Image of a cup with coins and a plant
We can help with complaints about most kinds of financial products and services – from investments, debt collection and loans to insurance, mortgages and pensions.
Find out more about making a complaint and how we can help on our website: financial-ombudsman.org.uk/c…
ALT Image of a man and woman looking at a document
Financial Ombudsman Service retweeted
🚨 This #PensionAwarenessDay, take a moment to #ProtectYourPension from fraud.
⚠️In the last financial year, pension fraud victims had an average of £32,112 stolen.
📞 If you’re contacted out of the blue about your pension, stop and think.
❌ Always reject unsolicited investment opportunities involving your pension.
☎ Report Fraud online at reportfraud.police.uk or by calling 0300 123 2040.
If you've made a complaint about your pension or annuity and aren't happy with the response, we may be able to help.
Our service is free and easy to use.
Find out more about us and how we can help on our website: financial-ombudsman.org.uk/c…
ALT Image of a woman and a child
We can help with complaints about most kinds of financial product and services including banking and payments.
Find out more about making a complaint and how we can help: financial-ombudsman.org.uk/c…
ALT Image with text that reads 'Complaints about banking and payments?'
The Financial Ombudsman Service for Small Businesses helps small businesses resolve complaints about financial services. From banking and borrowing, to insurance and fraud and scams.
Our service is free and easy to use.
Find out more on our website: sme.financial-ombudsman.org.…
ALT Image of a website screenshot that reads 'Financial Ombudsman Service for small businesses'
We can help with complaints about various financial product and services – from investments, debt collection and loans to insurance, mortgages and pensions.
Find out more about making a complaint and how we can help on our website: financial-ombudsman.org.uk/c…
ALT Image of a man reviewing documents
Financial Ombudsman Service retweeted
Our research shows 4 in 5 less experienced investors have used AI for help with investing, with two thirds expecting to lean on AI even more in the coming year.
fca.org.uk/news/press-releas…
#Investments #AI #HelpingConsumers
Samaira felt her bank made errors processing payments to her credit card.
Money left her account but it wasn't paid into her credit card account.
She made a claim. Unhappy with the response, she brought her case to us.
See how we resolved her complaint: financial-ombudsman.org.uk/b…
ALT Image of a woman typing on a laptop holding a credit card
Did you know we can look into complaints about pet insurance?
Our service is free and easy to use.
Find out more about us and how we can help with complaints about pet insurance: financial-ombudsman.org.uk/c…
ALT Image of a dog
If you’ve been treated unfairly by a financial business, we may be able to help.
Our service is free and easy to use.
Find out more about how to make a complaint on our website: financial-ombudsman.org.uk/c…
ALT Image of a man talking on a mobile
Problem with a loan, debt or credit card?
If you've been in touch with your lender about what's happened and you don't think they've treated you fairly, we're here to help.
Learn more about how we can help on our website: financial-ombudsman.org.uk/c…
ALT Image of a credit card