The Customer Whisperer Advisor 📺BBC, ITV, SKY, Forbes | CEO Insight with Passion| Buy Smarter, Buy Greener ♻️Author The Science of Shopping |Charity Director
Joined February 2009
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Did you know 85% of event organisers say attendee satisfaction is key to success, and a great speaker is often the difference-maker? 🎤 Quality speakers elevate events, turning moments into memories.
Let’s create impactful events together!
#keynote #host #thecustomerwhisperer
Events are everywhere.
Content is in abundance.
Attention is not.
Right now, every brand seems to be hosting something:
Every conference promises insight.
Every stage has a panel.
Every room has a camera.
And yet, so many events leave people feeling… nothing.
I opened the annual Hot on the Scent 2026 Conference by highlighting the behavioural realities shaping how people are choosing, hesitating, justifying and committing right now - where emotional pressure sits, how value is being interpreted, and how confidence is being built…
Some perfect Christmas gifts whilst helping many others through @chooselove
uk.givergy.com/chooselove/?c…
Christmas windows aren’t just displays—they’re experiences! ✨
Tonight, after The Holiday on primetime TV, I’ll be discussing why these festive masterpieces are vital for retail, from storytelling to customer connection.
Perfect Sunday viewing ☕️
#TheCustomerWhisperer
Kate Hardcastle MBE retweeted
🚨 New article today in #Forbes, by @katehardcastle 🚨 Today, these windows are more than decoration; they are icons of retail theatre, merging artistry, storytelling and sheer spectacle to bring th... #TheCustomerWhisperer i.mtrbio.com/cnvelgewzs
As we approach #COP29, it’s time to think about our own lightbulb moments on sustainability
Mine came when I realised the need to balance consumer demand with conscious choices – not by sacrificing growth, but by creating @buysmarterbuyg1 …
That mission grew into #Sustainafest at @COP28_UAE platform bringing together leaders, brands, and consumers to make sustainable practices realistic and accessible.
Let’s make a collective impact on the road to @COP29_AZ
#BuySmarterBuyGreener #TheCustomerWhisperer
#GreenerTogether #sustainable
For those wondering where to begin, here are three steps:
1.Rethink Impact – Small choices can drive big shifts.
2.Collaborate – Conversations spark change.
3.Start Now, Scale Later – Real change begins with manageable steps.
Kate Hardcastle MBE retweeted
👚👗 "It's a very interesting piece of marketing because they're not chasing the latest trends. What they're chasing really is textile innovation"
@katehardcastle speaking to #BBC Business Report about the latest #UNIQLO figures.
#TheCustomerWhisperer
How are consumers changing & what does it mean for businesses?
Today’s consumers are more empowered, informed, and selective than ever before. Their preferences, values, and buying habits are evolving at an unprecedented pace, and businesses must keep up or risk being left behind
Kate Hardcastle MBE retweeted
"It's only when you flip it over and look in that tiny font size to see you're not getting the same deal."
Watch #panorama special Supermarket Deals: How Good Are They? now on #bbciplayer
bbc.co.uk/iplayer/episodes/b…
@katehardcastle
#thecustomerwhisperer
Kate Hardcastle MBE retweeted
🚨📺 Reminder to tune in to #BBC #Panorama at 8pm.
Supermarket Deals: How Good Are They?
#TheCustomerWhisperer
@katehardcastle
bbc.co.uk/programmes/m0023b3…
Kate Hardcastle MBE retweeted
Aldi price match at Tesco - some goods not like-for-like bbc.in/3zt9pLg
Kate Hardcastle MBE retweeted
. @katehardcastle speaking to #BBCbreakfast about supermarket own brand availability online
#TheCustomerWhisperer
Kate Hardcastle MBE retweeted
Good morning @katehardcastle and thank you for your expert advice given on @BBCBreakfast
Just wrapped up a great discussion on @bbcbreakfast this morning! 🛒
We dove into the issue of supermarkets charging more for online shopping versus in-store prices – especially when budget ranges aren’t available online.
It’s a complex issue with real implications…
for consumers, especially those trying to make every penny count. My advice? Stay informed, shop smart, and always be aware of price differences between platforms.
The future of retail is changing fast with dynamic pricing on the rise, but there’s always room for transparency…
…and fairness.
Let’s make sure consumers come out on top!
#RetailExpert #ConsumerChampion #TheCustomerWhisperer #SupermarketShopping #ValueForMoney #RetailInsights #KateHardcastle #RetailRevolution