Author of The Persuasion Engine (May '26), Friction & Brainfluence, keynote speaker, marketing futurist, Forbes contributor, Neuromarketing, Behavioral Science
Austin, TX
Joined May 2008
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Why was American Airlines the last of the major US airlines to eliminate bumping ticketed passengers from overbooked flights? youtu.be/Vi6mZsUIiCE
I'm on the @eComOneHQ podcast with Richard Hill - great conversation about friction, persuasion, AI, and more: ecomone.com/podcasts/roger-d…
Imagine how many more startups we'd have in the US if a person could quit a big company job without having to worry about how to get/afford health insurance.
Ever been frustrated an "on time" flight that leaves in two minutes but there's no aircraft in sight? @United CEO Scott Kirby has a way to fix that breakdown in trust. New Brainfluence Brief: youtu.be/NmuJZfUUDv0
Always an interesting conversation when @Hyken is part of it! tune into our short but lively discussion of AI and customer experience.
Excited to have @rogerdooley back on Amazing Business Radio to talk about his new book, The Persuasion Engine!
We dive into AI, marketing, and how technology can predict customer preferences for a better experience. Tune in now!
hyken.com/amazing-business-r… #customerservice #customerexperience #CX
Roger Dooley retweeted
Excited to have @rogerdooley back on Amazing Business Radio to talk about his new book, The Persuasion Engine!
We dive into AI, marketing, and how technology can predict customer preferences for a better experience. Tune in now!
hyken.com/amazing-business-r… #customerservice #customerexperience #CX
Roger Dooley retweeted
Two Questions That Fix Patient Experience And Customer Experience forbes.com/sites/rogerdooley… via @rogerdooley of Roger Dooley on @Thinkers360 #CustomerExperience #Management #Marketing 📣 AI Expert? Get certified at Thinkers360: thinkers360.com/thinkers360-…
Nobody knows customer experience better than Shep @Hyken - tune into our conversation about how AI can predict customer emotional responses and behavior - BEFORE your new policy blows up in your face!
On this week’s episode of Amazing Business Radio, I sit down with @rogerdooley, keynote speaker and author of The Persuasion Engine.
Roger shares how AI and neuromarketing tools help businesses predict consumer behavior, measure emotional reactions, and avoid costly CX mistakes. We discuss how AI often outperforms humans in anticipating customer responses today, and why managing expectations is foundational to how customers judge their experiences.
Plus, he shares actionable insights from The Persuasion Engine. Tune in!
hyken.com/amazing-business-r… #AI #customerexperience
I’ll be speaking at the 10th Business & Philanthropy Forum and inaugural AI for Good Summit in Singapore this November. AI is more than automation, it’s changing how accurately we can predict how real humans will react. #BPF2026 #AIforGood
Roger Dooley retweeted
#RiverCruiseNews Insight:
Celebrity Takes On Viking In A River Cruise Showdown
via @Forbes @rogerdooley @CelebrityCruise @viking #cruise #rivercruise #showdown
forbes.com/sites/rogerdooley…
How AI is Changing Neuromarketing Forever with Roger Dooley youtu.be/L7mLNIjHRqE?si=oVUC… - great conversation with @DrJustinKennedy
Istanbul in September! I'll be speaking at IGEXX 2026, where thousands of e-commerce and e-export leaders gather from around the world.
If you'll be at IGEXX ISTANBUL GLOBAL E-EXPORT SUMMIT, let's connect. 📍 Haliç Congress Center, 3-5 September.
I just tried to book an appointment with a doc's office and the automation that was supposed to make it easy failed completely. Here's how to fix your patient experience (or customer experience): forbes.com/sites/rogerdooley…
For the first time, United is monetizing the middle seat on a row in new long-range jets by BLOCKING it. Mostly brilliant, slightly diabolical? forbes.com/sites/rogerdooley…
Mega-rest stop operator Buc-ee's is filing trademark infringement lawsuits against brands with other cartoon mascots that have big eyes and a smile. One is a moose, which to some lawyers looks a lot like a beaver.
More on LinkedIn: linkedin.com/posts/dooley_a-…
Hey @BestBuy, every single time I try to check the status of a delivery order, I get a popup to verify my email address. Verify it, and I get another popup to verify my email and phone number. Every. Single. Time. Even if I remain on the site. #FrictionHunter @BestBuySupport