Salsa Labs Ops.

📷 We are excited to announce that this summer Salsa Labs is becoming Bonterra, a social good software company focused on powering those who power social impact. We don’t want to lose touch when we sunset this social channel, so please follow @BonterraTech today!

We are aware of a log in issue affecting Salsa Engage users. We are actively working to resolve this and will provide an update as soon as the log in page is back up

We have received word that th #GoogleDrive issue is resolved. Our clients should not experience any issues using our Google Docs integration.

For #SalsaCRM users; #Google is experiencing intermittent issues which is affecting our users ability to leverage our #GoogleDocs integration. We will continue to monitor their progress at google.com/appsstatus#hl=en&… Thank you for your patience.

Phone Service has been restored, thank you for your patience!

Our support phone provider is currently experiencing an outage. This will prevent our support team from being able to assist you over the phone. Please email our team at support at salsalabs.com or use our live chat option at help.salsalabs.com/hc/en-us/…

For our #SalsaCRM users on the destkop version. A fix is being pushed and will take some time to update all accounts. In the interim, you can uninstall and reinstall the DonorPro software or leverage the browser version of the CRM. We apologize for the inconvenience.

For our #SalsaCRM users that leverage the desktop version; we have identified the root cause and are working on implementing a fix.

For #SalsaCRM users. We are actively investigating an issue affecting log ins to the desktop version. In the interim, please leverage the browser version of your instance. If you are unsure of what your CRM URL is, please email our team -> support at salsalabs.com.

Hello #SalsaCRM users. We resolved the network issue through one of our service providers. You should be experiencing a much more responsive platform going forward. Thank you for your patience.

For #SalsaCRM users, we are actively looking into a reported issue for clients where navigating the interface is taking longer than expected. We have identified the root cause and working with our partner to resolve.

Hello all awesome Salsa clients! We will be closing early today for the holiday weekend. Have an amazing weekend!

Some #SalsaEngage users may have experienced an intermittent issue with reporting not populating after an email blast was sent. This has been identified and resolved. Data should be populating over the next 60-120 minutes.

Our team is actively looking into an issue where some users cannot log into Salsa Engage. We have identified the cause and are working on a resolution. We apologize for the inconvenience and will be providing an update every 20 minutes.

Salsa will be having a company meeting from 12-1:30 today. During that time our Support team will be unavailable. We apologize for any inconvenience this may cause.

We have identified and resolved the issue with some clients being able to log into #SalsaEngage. If you continue to experience issues, please contact our Software Support team, support at salsalabs.com

We are currently investigating reported issues with some clients being unable to log into #SalsaEngage.

We can confirm that merchant services has made an update to ensure that ACH/E-check payments can be processed. If you have any questions, please email support at salsalabs.com .

We are continuing to work with Merchant Services to ensure that ACH/E-check payments can process through forms. @CardConnect is keeping us updated with their progress. Thank you for your patience!

#SalsaEngage and #SalsaCRM users. We are currently investigating an issue where ACH transactions are not processing through merchant services. We will update as we identify and implement a resolution.