Professional videographer and photographer specialising in drone and gimbal operation. Also enjoy playing a Viking rock band and messing about in landrovers.
Birmingham UK
Joined March 2009
- Tweets4K
- Following4.2K
- Followers3.1K
- Likes836
@PaulWhitehouse thank you the absolute best evening we’ve had this year! Our faces ached afterward (in a good way).
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@LidlGB hi I used one of your ev charges on November 8th. Please could you tell me why I am still waiting to be refunded the preauthorisation you took from me (£80 as your app didn’t work the first time).
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@LeaseCar_UK we’ve had the worst customer service interaction with you this week. We’ve been let down (again) with the delivery of my wife’s car and no solution has been put in place meaning my wife (an NHS key worker) currently has no vehicle for work on Monday.
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@wextweets my day started off really badly today; after being supplied a faulty camera by Wex last week I was talked over by their customer services this morning who told me I was going ‘over the same ground’ whilst trying to explain why I needed the camera this week! Shocking.
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@OctopusEnergy hi we’ve just had quite a disappointing customer services experience. We were looking at having an EV point fitted with yourselves but now not so sure. Would it be possible to speak to someone about this?
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@VodafoneUK switching to Vodafone broadband might have cost us £60….despite their promises to
inform our old supplier they didn’t and now we have to wait for them to decide whether or not this is their fault. The worst customer service ever.
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@VodafoneUK so I’ve basically just done the job you should have done at the point of sale and informed my old broadband provider that I have moved to you. They will send me a final bill and then it’s up to you to reimburse that amount. If you don’t I will be taking legal action.
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@VodafoneUK hi….you know when you said ‘sign up with us and we’ll take care of everything’?! I’m not sure you did….our old broadband provider has just sent us a bill for £60 despite the fact we’ve been with you since the 15th April?! This is the worst customer experience ever.
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@VodafoneUK hi…do you remember you said if I signed up for your broadband you’d take care of everything else? My old broadband provider has just sent me a bill for May. Did you maybe not take care of everything else? Oh my app still isn’t working btw! This is so bad now.
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@VodafoneUK so I phone the call centre and they refer me back here…I contact you and you refer me back to the call centre? Does anyone know how to make our broadband app work? It can’t be this hard surely? We are paying for a service we don’t receive.
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@VodafoneUK are we still Vodafone customers?! It’s just we can’t get anyone on customer services. The last we had was a text saying our broadband was working…but our broadband app still isn’t working+nobody seems to care/know to fix it. Really disappointed in you at this stage.
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@VodafoneUK any thoughts? I’ve DM’d you, I’ve tried you on here. Three weeks in and app still doesn’t work? Are we supposed to give up now?
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@VodafoneUK hi….I’ve provided the information you asked for on DM. However we’ve still got another day with no contact and no answers and nearly three weeks on our broadband app doesn’t work. Does anybody know how to solve this or shall we just contact Ofcom?
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@VodafoneUK we’ve been switched to you for two weeks now…the broadband app still isn’t working and last night our internet speeds dropped to about half what we should be getting. Customer service is virtually non existent but I’m going to you one last chance. Then Ofcom.
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@VodafoneUK please can I make a suggestion? As a customer whose getting increasingly frustrated and on the point of leaving you it would be an excellent idea to have a single point of contact where you can get technical advice when your Vodafone broadband service isn’t working.
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@VodafoneUK 1/2we ordered Pro II broadband on the 28th March. No equipment actually came before our installation so the BT engineer just had leave us with no internet. The young man helping us on here has been fantastic and got an order to us but…it’s the wrong equipment.
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