Optimum Help

Optimum Mobile is here to help. Plus, you can save $930/yr+ vs Verizon. Now's the time to switch. Learn more: spklr.io/601789ygt +Savings claim against Verizon based on comparison of 3 lines of service with Optimum Mobile Unlimited plan vs Verizon Unlimited Welcome plan, without Auto Pay, as of 12/11/25.

Some Optimum customers in Middlesex County, NJ, are experiencing service interruptions due to a fiber cut. Our crews are actively working on the restoration efforts, which will continue until all impacted customers are back online. We appreciate your patience.

WEATHER WATCH: Our crews are prepared for the potential strong winds, thunderstorms, and tornadoes forecasted for parts of East TX, Southeast OK, AR, LA, and MS, from Tuesday, March 4th, into Wednesday, March 5th. Find tips to stay connected at optimum.com/storm and sign up for text alerts in the event of a service outage.

WEATHER WATCH: Our crews are prepared for the potential snowstorm heading towards eastern North Carolina tonight into tomorrow. Find tips to stay connected at optimum.com/storm and sign up for text alerts in the event of a service outage.

WEATHER WATCH: Our crews are prepared for the incoming winter storm that is expected to impact areas in and around NY, NJ, and CT this afternoon and into tonight. Find tips to stay connected at optimum.com/storm and sign up for text alerts to stay informed in the event of a weather-related service outage.

WEATHER WATCH: Our crews are prepared for the incoming wintry mix of snow, sleet, and freezing rain expected to impact areas in and around TX, LA, and AR this Thursday through Saturday. Find tips to stay connected at optimum.com/storm and sign up for text alerts to stay informed in the event of a weather-related service outage.

Due to Winter Storm Blair, some Optimum customers in and around West Virginia may be experiencing service interruptions. Our crews are actively working on the restoration efforts, which will continue until all impacted customers are back online. Stay safe and we appreciate your patience.

Here at Optimum, we love the Knicks, Rangers, Islanders and Devils. We understand losing channels can be frustrating. We are frustrated too! We've worked tirelessly on your behalf to reach a fair agreement with MSG Networks. However, they've refused to offer a fair deal. As a result, we no longer carry their channels. Fortunately, there are various options available for you to continue watching the New York Knicks, New York Rangers, New York Islanders and New Jersey Devils. Please visit optimum.com/msg to learn more.

MSG Network is currently threatening our customers about losing access to their channel. We continue to carry the MSG Network, and you can still watch it today on channels 203 and 204. At Optimum, we love our New York & New Jersey sports teams, including the Knicks, Rangers, Islanders & Devils, and we are fighting on your behalf to keep costs down and bring you the programming that you want to watch, all at a fair price and value. Please visit optimum.com/MSG to learn more.

WEATHER WATCH: Our crews are prepared for the potential strong winds and heavy rain heading towards the NY/NJ/CT Tri-State area today. Find tips to stay connected at optimum.com/storm and sign up for text alerts in the event of a service outage. For up-to-the minute weather alerts, watch News 12, download the News 12 app, or follow @News12.

We Are Here For You – Storm Update 10/8/24 We hope you and your loved ones are safe following Hurricane Helene. Optimum team members are still working around-the-clock where physical access has been permitted, and power has been restored. We will continue with this work until all customers are back online. Here's what you can expect: + If you don't have power, you won't have Internet, TV, or phone service until the power company restores it. + If your power is on, but you still don't have Optimum service, it could be because: - You may need to reset your equipment by unplugging the power, waiting 5-10 seconds, then plugging it back in - The power company has not yet restored the commercial power that feeds the Optimum signal in your local area - Your local connection could have been damaged by the weather or even inadvertently by the power company or another third party, and our crews are working to identify these issues and make repairs to bring your services back online. To support our communities, the following locations are still available between 8 a.m. and 8 p.m. in Hendersonville, North Carolina where residents can access free WiFi and charge their devices. - Optimum Retail Store, 451 N Main St - Optimum Office, 717 S Grove St - Blue Ridge Mall, 1800 4 Seasons Blvd We understand the challenges you are facing, and we are here to support you. Thank you for your patience and understanding as we work to restore services and assist those affected. Stay safe.

In the aftermath of Hurricane Helene, we are working hard to support our customers and fully restore services quickly. If your service was impacted by the storm, we are here to help. Check your email for further details. Visit our Facebook page for free WiFI access locations.

We hope you and your loved ones are safe. For customers in and around Hendersonville, NC, experiencing service interruptions, visit one of our Optimum WiFi Trailers to connect. Please check the safety of your route before you travel. Visit our Facebook page for locations.

For those currently experiencing service interruptions due to damage from Tropical Storm Helene, Optimum has set up a WiFi trailer where residents are welcome to stop by and connect to WiFi and charge up your devices at 717 S Grove St, Hendersonville NC 28792.

Due to Tropical Storm Helene, some customers in Western North Carolina are still without Optimum service. Once safe, our crews are prepared to begin the necessary work to bring services back online. We appreciate your patience.

Due to Tropical Storm Helene, some customers in Western North Carolina and West Virginia are without Optimum service. Once safe, our crews are prepared to begin the necessary work to bring services back online. We appreciate your patience.

WEATHER WATCH: Our crews are prepared for incoming Tropical Storm Helene which may bring heavy rain and strong winds to parts of North Carolina and West Virginia. Find tips to stay connected at optimum.com/storm and sign up for text alerts in the event of a service outage.

WEATHER WATCH: Our crews are prepared for incoming Tropical Storm Francine, which may bring heavy rain and damaging winds to LA, MS, and AR. Find tips to stay connected at optimum.com/storm and sign up for text alerts in the event of a service outage.

Some customers in NY, NJ, and CT are experiencing a loss of service. We’re aware of this issue and our teams are working on restoring the service as quickly as possible. Thank you for your patience.