Agents and humans: who does what? ⚖️
@TiffInTech asked Rob Seaman, EVP & GM of Slack. His answer: code is no longer the bottleneck, so people get to focus on what they do best: taste, judgment, craft, and intuition.
Keep humans in the loop and the work gets better.
Congrats to the Claude team on Claude Duet! 🎉
Connect Slack and let the agents play digital defense on your unread messages, preserving your focus time. 🛡️
Slack retweeted
💬 Kick off onboarding with a single @SlackHQ message.
Trailblazer @IAmKapilBatra joins @JenWLee in an episode of How I Solved It to show how specialist agents can turn days of IT, HR, and Facilities tasks into a 60-second automated workflow.
Watch the full episode: sforce.co/47DgeYb
Slack retweeted
Capturing a 200mph moment requires communication that never hits the brakes ⚡️
Go Inside @F1® with @DanielRicciardo to see how the social team stays perfectly in sync using @SlackHQ — quickly turning around unforgettable content
Learn more: xitter.cf/SlackHQ/status/2112225…
Slack retweeted
Lucky for you, we’ve got the Agentic Enterprise Playbook right here: sforce.co/3TUN3N6
6 chapters. Practical guidance. Real examples. A step-by-step path to becoming an Agentic Enterprise.
Service Insights, analytics powered by Tableau Next, is available out of the box with Service Cloud. Learn more: sforce.co/4yqyW09
📊 Track case volume, escalation trends, first-contact resolution, and customer satisfaction across channels and priorities.
💬 Ask plain-language questions via conversational AI to get trusted, real-time answers without building custom reports.
⚡ Gain instant visibility into handle times, queue wait times, and rep utilization to balance workloads across every channel.







