Apple… is it time to break up? - Apple hit my customer experience sweet spot, then broke it. Was it down to poo... ow.ly/m44S506ehO8
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Customer based design is a core tool of @BartleyHassall from @3rd_View Starting with finding the problem #IMBrisbane
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Today... a very special reminder of what an honour and privilege it is to work with such amazing people @3rd_View
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Replying to @3rd_View
@3rd_View Associates Program has kicked off!Out of our comfort zone + into the #DesignSpace #CustomerFocus #learning
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Innovation starts w Customers... What are the 'jobs' they're trying to do? @3rd_View @HarvardBiz #bnecx
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Replying to @3rd_View
@3rd_View @MetroNorthHHS @COTAAustralia @CheckUP_Aust Visualising: Brighton Health Campus' vision #graphicrecording
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Replying to @3rd_View
@3rd_View As requested Minister: "The real story: Brighton Health Campus - saved by the community" @StirlHinchliffe
Flip your perspective, not the bird! - “Who cares what I think? Especially when it comes to hearing my side of ... ow.ly/2zV1503o48c
Great new exhibition looking at this fabulous city through the eyes of our residents! #bnecx @MuseumofBris
Great experience putting the 'Person' into 'Personalised' with the Vita Group - Thanks Vita Peeps! #vitacon16 #bnecx
Thinking Out Loud and in colour about the future of #mentalhealth in QLD @SChealthnews nitter.gq/anja_k_/status/7486346…
Capturing the future of #mentalhealth through #GraphicRecording #GraphicFacilitation @3rd_View @SChealthnews
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Replying to @Tims_voice @3rd_View
looking forward to seeing @ryanlddlr work his magic and absorbing your lessons from behind the scenes of Design, @Tims_voice
Well deserved! Great to work with a team that was so open to looking in that mirror. @QBCCBuildBetter nitter.gq/bjmcgregor/status/7446…
Our @QBCCBuildBetter team already getting a mention the #GartnerBPM event. Thank you @JahillBPM and @Gartner_inc
From customer-phobic to customer-focused! - Are you arachnophobic, agoraphobic or acrophobic? If not, you’ll ce... ow.ly/wfaF501luyB
Best way to finish the week - exploring the power of consumer co-design in healthcare with @HCQconsumerorg
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You cannot innovate without design says Lindy Johnson at @DIS2016 #qlddesign #digitaleconomy – at Brisbane, Queensland
83% retailers say CX is important to bus strat, only 30% are delivering an extremely good CX... Room to improve! commbank.com.au/content/dam/…


















