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848 group

@848Group

a more human MSP. we make IT better for every user, month after month - because when IT puts people first, you unlock their full potential

 The Midlands, UK
848.group
Joined August 2025
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Photo by 848 group (@848Group)Photo by 848 group (@848Group)Photo by 848 group (@848Group)Photo by 848 group (@848Group)
good stats ≠ good service good stats ≠ good service good stats ≠ good service good stats ≠ good service good stats ≠ good service good stats ≠ good service good stats ≠ good service good stats ≠ good service (just in case you thought they did)
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instead of relying on service reports, we dig deeper to find friction that doesn’t show up in stats – so we can really understand the IT experience, and keep improving it that's the difference between traditional IT support, and a value chain-led service (that's ours)
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we help growing teams get real value from their IT, month after month have a look how at 848.group
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ITIL version 5 is here - lot's of changes, lot's to think about Even if you don’t speak ITIL language, it’s worth five minutes (probably less) to see what’s changed, and what it means for you as a user: 848.group/blog-posts/itil-5-…

ITIL 5 in five minutes: what’s changed and what good IT services look like now

ITIL version 5 is here, with version 5 foundation learning materials and exams available from the 12th of February 2026. Now unless you live and breathe ITSM best practice, it’s unlikely ITIL 5 is...

848.group
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the festive period can be tough, with high emotions and expectations - help is available: @Samaritans - 116 123 @MindCharity - 0300 102 1234 @beatED - 0808 801 0677 @theCALMzone - 0800 58 58 58 Shout crisis text line - text SHOUT to 85258 look after yourselves this Christmas
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the festive period can be tough with high emotions and expectations - help is available: @Samaritans - 116 123 @MindCharity - 0300 102 1234 @beatED - 0808 801 0677 @theCALMzone - 0800 58 58 58 Shout crisis text line - text SHOUT to 85258 look after yourselves this Christmas
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here are some wonderful charities to support this Christmas if you're able to Support people facing homelessness @crisis_uk @SocialBite_ @Shelter Donate to your local food bank @TrussellUK Redistribute surplus food to charities/communities @FareShareUK
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less than £30 could give someone who's facing homelessness: Help with a safe place to stay Hot meals and a Christmas dinner Access to health and wellbeing programmes Support to leave homelessness behind for good @crisis_uk
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1 in 8 people in the UK regularly go hungry, yet tonnes of food is wasted every year - you can volunteer with @FareShareUK or donate to help get food redistributed back into the community or charities instead of going to waste
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Replying to @848Group @crisis_uk @SocialBite_ @Shelter @TrussellUK @FareShareUK
every 12 minutes a family loses their home The first £250,000 of one-off donations received until 25th December will be matched by the Hands Family Trust, doubling your impact @Shelter
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@TrussellUK you can find your local foodbank via the Trussell Trust website to help the people in your area experiencing food poverty (alongside the type of donations they're looking for - often things like tins of soup/beans, pasta, UHT milk, sugar, coffee)
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tools like Copilot can be clever, but they lack common sense
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if you’re not 100% sure you can answer yes to all of those questions, then you should probably pause your AI project until you can (no amount of enthusiasm can fix the chaos caused by an uncontrolled Copilot instance)
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want to turn AI risk into readiness? Get in touch – we can help you perform a free AI readiness assessment to get you started you can also learn more about the dangers of rushing into AI here: 848.group/blog-posts/youre-n…

You’re not ready for AI – and that’s the smartest thing you can admit

It takes a responsible leader to admit their business isn’t ready for AI. Not because they lack ambition – but because they know what’s at stake when you unleash AI into a chaotic infrastructure...

848.group
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stop putting off your IT planning for 2026! Jan is just a couple of weeks away - here’s 6 tips to help get clarity and stay calm as you tidy up your tech strategy for the next 12 months (and if you need a hand in perfecting your IT approach, message us) okt.to/JXKwYG
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