Addison Lee Help

Thank you for bringing this to our attention. Please DM us with the details.

Good morning, Thank you for bringing this to our attention. Can you please DM us the vehicle registration, the location this took place and date and time?

I'm sorry to hear this. Please DM us so we can support with this.

Good morning Josh, I apologise that we were delayed in responding to your complaint. I can see that this has now been looked into and the case has been closed. Please let us know if we can assist you with anything more.

Good afternoon, please email [email protected]

I'm so sorry to hear that. Please DM us the details.

Good afternoon, Thank you for making us aware. This has been referred to our Driver Liaison Team urgently. If you require any further support or wish to discuss the matter further then please DM us.

Hi Mihai, please DM us so that we can obtain some further details from you and have this raise internally. Kind Regards, Meg

Good Morning Cate, you can contact the team on 02073878888 or if you would like to enquire about the cancellation please email [email protected]

Hello, please DM us a screenshot of the error message so we can look into this

Good afternoon, Thank you for contacting us. I am sorry to hear this. Can you please DM us your booking reference so that we can look into this for you?

Please DM us so we can assist you

Please DM us with further details

There is currently an issue with our booking site. We’re working hard to fix this as soon as possible. In the meantime, bookings can be made using our app or over the phone through our Customer Services team on 020 7387 8888

Hi! When you've booked as a guest you are unable to track via the app, as the two are not linked. You should be sent SMS link to track our driver, and our dedicated bookings team are on hand on 0207 387 8888 if you'd like live updates.

Hello, please dm us your booking numbers so we can look at this :)

Hi, I am sorry to hear you are experiencing issues with the App. If your booking is not for today then you can call in on 0207 387 8888 or you can try the website addisonlee.com/

Good afternoon, Please DM us so we can support further.

Good afternoon, Please call 0207 387 8888 for a quote and to check availability.

Hi I am sorry to hear you are having issues, I have checked our website and there are no issues. Please DM us more details so we can look into further for you.