VP of Customer Success at Clearstory & wild optimist. I miss Legos.
Lafayette
Joined April 2011
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Alex Bakula-Davis retweeted
90% of people🧑have health insurance, a mere 4% of dogs🐶do.
Why is that?
Turns out that majority of owners either don't feel educated on pet insurance, or aren't sure if it's worth it.
Let's break it down! 🧵
👇👇👇👇
Alex Bakula-Davis retweeted
Like dogs? Like walking?...A lot?
You can make $100k walking dogs, especially in population dense cities.
• $979m industry
• 89m pet dogs, and up to 40% don't always walk them
• 51k walkers in the US
Alex Bakula-Davis retweeted
We're backkkkk, nailing the handoff, sales & CS collaboration, and more. Read the latest issue now: thecustomersuccessnewsletter…
Alex Bakula-Davis retweeted
Read my latest: “Leading Indicators for Successful Customers” thecustomersuccessnewsletter…
Alex Bakula-Davis retweeted
This week on the CS Newsletter:
-CS Ops in the 2.0 leader's secret weapon via @nuffsaid_hq
-The future of the CS tech stack via @CSInsiderReport
-How Hopin prioritizes timely CS via @CatalystIO
-Underutilized Account Management Techniques via @kapta
thecustomersuccessnewsletter…
Alex Bakula-Davis retweeted
This week on The Customer Success Newsletter:
-5 hiring tips for a hot CSM job market - @TSLCustomers
-Understanding Time to Value - @TeamParlor
-Implementing live chat for small teams - @helpscout
-Building long term relationships - @cloudapp
newsletter.alexbakuladavis.c…
Alex Bakula-Davis retweeted
Customer Support Is 🔑 to business growth. We chatted with 10 support leaders who weighed in on how to be heard. Get their insights in our ebook 📚on.prodsight.ai/3hMqSD5
This week on the Customer Success Newsletter:
-CS Enablement should be the next Sales Enablement
-Be in the room where the budget happens
-Why you need Social Scientists
-3 reasons you need a CS Platform
#CustomerSuccess #CSMs
newsletter.alexbakuladavis.c…
This week on the Customer Success Newsletter:
-How to create cancellation surveys that get a response
-Sales & CS debate who owns upsell and renewal
-Is CS even the right career for you?
-A playbook for nailing the pre to post sales handoff
newsletter.alexbakuladavis.c…
This week on the Customer Success Newsletter:
-Why Customer Marketing needs to live in CS
-How to reduce churn with Brand Voice
-Which is more important, Acquisition or Retention?
-Teamwork examples from around the globe
newsletter.alexbakuladavis.c…
This week on the Customer Success Newsletter
-Lost art of churn reasons analysis
-Building support from scratch
-The challenge w/ stakeholder navigation
-Reactivating lapsed customers
newsletter.alexbakuladavis.c…
This week on the Customer Success Newsletter:
-Companies better learn from Coupa's community intelligence
-The skills you didn't realize you honed in CS
-3 steps to making renewals happen
-Why as a manager you need to hire 7 people
newsletter.alexbakuladavis.c…
Alex Bakula-Davis retweeted
#CustomerSuccess leaders should spend time on Sales demos (or listen to recorded calls). Listen to how they pitch your product, the objections & questions that prospects have, & the challenges that come up. Think about what your team can do to make their jobs easier.
This week on the Customer Success Newsletter:
-Why your champion scorecard is weak
-How tech-touch is a win-win
-IPO NDR benchmarks
-The most misunderstood Saas metric
newsletter.alexbakuladavis.c…
Alex Bakula-Davis retweeted
A seamless Sales-CS handoff is all about keeping the customer happy 😀 Here are 5 tips that will help you get it right so your newest customer becomes your next forever customer: hubs.ly/H0sPDZY0
We’ve changed our name from ProsperWorks to Copper! More on it here: copper.com/blog/hello-copper #HelloCopper
Alex Bakula-Davis retweeted
Ever wonder what it's like inside the @ProsperWorks office? We love where we work, and we think you will too #ProsperFam #Careers
Alex Bakula-Davis retweeted
Customer Success vs. Support: New Interview with Michael Redbord of HubSpot hubs.ly/H09GVm10 @redbord #CustomerSuccess #B2B #SaaS #HubSpot
Alex Bakula-Davis retweeted
A fresh series of #CustomerSuccess and #Leadership classes for @TSLCustomers is starting in two weeks. Have a look! bit.ly/2FfqHuD