
Built first business from $0 to 7-figures & exited. | Building a next level franchise as the COO of Laundry Spot and Ohio Franchisee
Ohio
Joined November 2021
- Tweets32.7K
- Following684
- Followers17K
- Likes70.5K
Pinned Tweet
I’m the COO of Laundry Spot.
I’m also a franchisee along with @ADbriggs66 to build out 10 stores in the Cleveland territory.
Which means every process I build, I have to execute myself.
That changes how I think about things.
When I began building the Operations Manual, I was able to put myself in the shoes of a franchisee to determine if the contents would be helpful.
Or when I write a site selection playbook and then go tour 10 spaces myself, I quickly reveal which parts were useful and which parts were just words on a page.
It’s the shortest feedback loop I’ve ever had in an Ops role.
Which I think is a super power.
Also, humbling at times.
But I’d rather find the gaps myself than wait for a franchisee to tell me about them weeks or months after the fact.
Best way I know to support our franchisees is to do the job alongside them.
Alex Forbes retweeted
Interesting read.
It's why I'm so bullish on the opportunity to provide customers a more dignified laundromat experience.
-> Laundry is a necessity, thus demand will be more resilient than most industries
-> Many existing laundromats are an awful customer experience
-> For those w capital, there's a huge opportunity to better serve these customers: attended stores that are friendly/clean/bright/safe, modern equipment which enables cleaner clothes and faster cycles, new tech to drive convenience and value. All at the same price.
Tons of capital & tech will be flowing to laundromats over the next decade+.
Dinner with an exec/friend at a large national property management company tonight. This person oversees ~150k apartments; access to an insane amount of data.
Current multifamily market in most of the country is worse than S&L, .com bust, or the GFC. Worst they’ve seen.
Class A mostly fine, decent rent growth. However:
- credit scores at class A have gone down meaningfully over the past 3 years.
- more people are paying rent via credit card.
- average bank account balance noticeably lower than even 2 years ago
- class A tenants stretched thin, living beyond their means. 20k comes in, 20k goes out every month.
- starting to see these renters move down a tier
Class B:
- simply too many apartments, we built too much new stuff. Ripple effect is enormous.
- fewer renters tomorrow than today. Same store foot traffic noticeably down year over year. Some markets down 40-50%
- considering dropping rents below $700 a month on some 1beds in major southern markets.
Class C:
- looking at degrading NOI. Rents aren’t growing for a long time, but expenses keep creeping up
- more renters are one missed paycheck away from disaster than they can remember seeing in decades
- tenants aren’t paying rent because they simply don’t have it
- wage growth has not kept up
Lenders:
- some major investment funds, household names, haven’t paid their mortgages in 2-3 years. Banks won’t foreclose because “X is a big client.” Mexican standoff.
- a roof leak gets ignored, becomes water damage, then mold, then a down building. Buildings are rapidly deteriorating as some owners choose cash preservation over funding losses.
- number of pre-foreclosure and REO deals is the highest as a % of total units they can recall.
- data providers know it’s bad, but they’re paid to sell optimism to owners/lenders. So every forecast is “it will probably get a little better next year maybe” and that gets regurgitated at investment committees all over.
I asked “how do you think this ends?”
“Not sure. My gut says slowly then suddenly, and things will get really bad. Been doing this 40 years, you can feel it in the air. But, there’s a chance it’s just a decade of tolerable pain. I’m praying for that.”
I feel like I’m going to be cheating on Grok Bot
Nox is the other mfg co I’m rooting for on here.
Next gen is up.
$25M annualized in less than a year for a manufacturing startup
i love our team. i love building for America
write code, digitize factory floor, empower amazing technicians, build abundant capacity, customer obsession, repeat, and scale
just getting started
SendCutSend continues to be one of the most exciting journeys to follow.
The growth they are driving in manufacturing is nothing short of legendary.
Can’t help but want to support them anyway possible.
I will figure out a way to become a repeat customer.
Okay it’s happening:
- Added 160k square feet in Reno for our automated high volume lines and parts up to 5’x10’. Operational now.
- Added 170k square feet in Pittston PA for 1-day shipping (or faster) to the Northeast US. Landing machines and growing the team now.
- Southeast US is next (flying out next week to negotiate a lease). 3 more leases in 3 more states to sign after that. Expect massive lead time reductions across our factory network.
- Finalizing our first acquisition and working on the second and third. These are services you’ve been asking for. More coming. We’ll be able to say yes to more of your BOM.
- Welding is ramping nicely. More assembly support soon.
- More materials and capabilities for CNC machining in development now, including much smarter pricing. Increased capacity will also help us cut lead time drastically.
- Added 450 people so far this year. Hopefully double that in 2027.
- Candy and merch budgets have been tripled.
…And we’re just getting started. That’s a big part of why we raised again: to build more, ship faster, and make manufacturing easier and more accessible. I’m doing my best for ya. I love you guys.
Big thanks to @willreed at @sparkcapital , @caitlinbolnick1 at @CRV, @marksugarman at MHS, @andrew__reed at @sequoia and @matthuang at @paradigm for supporting our Series B (and the extra rocket fuel)
LFG!!!!! 🇺🇸







