Customer experience and communication evangelist, specialising in banking and financial services. Views are my own, because I wrote them.
UK (or an aeroplane heading somewhere)
Joined February 2019
- Tweets112
- Following67
- Followers61
- Likes118
Andrew Stevens retweeted
Thrilled to have written this #eBook in collaboration with @Quadient >> Moments that Matter: Critical Touchpoints that Make or Break the Customer Experience | buff.ly/2zI0QNO #custexp #cx #communications #momentsthatmatter #touchpoints
Andrew Stevens retweeted
Interested in authentically securing your #CCM assets in the crypto age, Check out Quadient Inspire's NFT licensing option. quadient.com/lp/non-fungibleโฆ
Today we're delighted to announce our latest innovation in licensing management:
quadient.com/lp/non-fungibleโฆ
#welcometothefuture
Andrew Stevens retweeted
In this latest case study, discover how @Hiltigroup fully optimize digital and physical interactions with 250,000 customer contacts each day ow.ly/Yv5N50EbgGc!
#CustomerJourneyMapping #CustomerExperience #CustomerCommunication #CCM
It's not often that I smile just at the prospect of reading a book on banking, but this new release by @AnneBoden has me grinning from ear to ear at the thought of what I might find inside. The weekend has suddenly become fully booked.
How is the big story that Messi has handed in his transfer request to Barcelona, and not that he somehow chose to do this by FAX??
Just a few days left until @quadient allow me out from behind my copy of the FT to talk live to our wonderful friends in banking and financial services in the ANZ region.
Sign up here to laugh at me trying to think straight at 2am UK time - quadient-anz.coriniumintelliโฆ
A second card in my wallet is soon to be unusable. Bรณ shutting down proves that there's very little future in neobanks that do something "different", unless it's also "better".
And all this after forcing me to stick my tongue out for the onboarding process too - what a waste.
Andrew Stevens retweeted
Looking at how to create long-term customer relationships in #insurance with @Quadient - #insurancenews @Quadient_UK
insurancebusinessmag.com/uk/โฆ
This is one of the many reasons I'm proud to work for Quadient.
We are proud of our colleagues who worked nights, weekends & any other time to solve a critical scheduling challenge at a hospital in Hradec Kralovรฉ: they built an app from scratch to help doctors & nurses in 96 hours, at no cost!
What #community spirit!
ow.ly/uCk050z8MUc
Andrew Stevens retweeted
@Quadient's new release, Inspire R14 by the numbers:
* Over 400,000 hours of dedicated dev-time;
* 1,100 new features;
* Over 250 new plug-and-play worklflows;
... backed by experts with proven results.
Read the full announcement here >
#Quadient announces the general availability of Inspire R14 with
advanced automation, usability and significant user experience improvements...
Read the full press release: ow.ly/qHmM50ycRyF
#CXM #ConnectionsMatter #CCM #INSPIRE #CX
If you only see one thing this year, go see this. Well, this or the new Star Wars film, but mostly this.
Who's going to @Xplor_Int in St. Pete Beach this year? I hope to see you at my presentation, "Point and Laugh at the Digital Transformation Mistakes of Others." We will be making fun of people behind their backs!
(names withheld to protect the guilty)
A little warning for incumbent banks, and it's not just me shouting about the importance of CX in the financial services industry this time. @Quadient
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