Hello @jlpzmj! Thank you for reaching out to us. Please DM us your email address and account details so we can have this checked on priority.

Hi Dominik, Kindly log in to your Freshchat account which would be in the format of xyz.freschat.com or xyz.myfreshworks.com as an admin and navigate to Admin Settings>Channels>Web. And follow the steps as per this article - crmsupport.freshworks.com/en… @DominikA34247

Hi @RoyKenner5 You can navigate to admin settings > users > click on the user name and set their default pipeline. You can also click on the profile icon on the top right > click on settings to set the preferred pipeline. Let us know if you need any help! KR, Team Freshworks

Good day @nikhil_skr. Our team is looking into the ticket as we speak. On a short note, to integrate Jira On-Premise version, the instance would have to be made public using a Ngrok. Details on the above and query on trial will be addressed in detail shortly over the ticket :)

Hi @sithuSi82691302 Greetings! Could you please DM your Freshworks account URL along with your email address? Our team will help assist you with the configurations.

Hi @sithuSi82691302 Greetings! Could you please DM your Freshworks account URL along with your email address? Our team will help assist you with the configurations.

Hi @TyronApeSpace, It's unfortunate that you are facing this issue with page reloading in your account, we have received your DM and our team will get back to you on this.

Thank you, @HakonNissen. We have received the details via DM.

Hi @HakonNissen, thank you for reaching out! Could you help us with your email address so that we can create a ticket to assist you further?

Hi @mjimlay, We believe this was an enthusiastic attempt from our sales rep. Please drop a DM with your contact information and the phone number to which the call was placed so we can make sure such incidents do not repeat :) tinyurl.com/jwu3a9mf

Hi @kmudit_o! Thank you for reaching out. This seems like a query related to Freshworks CRM. If you could DM us your email address, we'd be happy to create a ticket on your behalf.

Hello @alison_rodwell! Thank you for reaching out :) You can navigate to Admin>Account>Account Details>Cancel account to place a cancellation request for your Freshdesk instance. We hope this helps.

Hi @Foulnotes7! We suggest you reach out to the Rapido team directly, so they can get your query addressed. Have a great day :)

Thank you for reaching out @SicidMukhtaar. This appears to be a query for Freshworks CRM. We can create a ticket with the CRM team on your behalf if you could DM us your email address.

Hello @arcon, Apologies for the delay in having this sorted. Kindly DM us the ticket ID, and we would be glad to help you further and make sure to set things straight. xitter.cf/messages/compose?recip…

Hello @odrowe, ideally, that shouldn't be the case. Can you DM us your email address and account details to check the outgoing mail logs and look into the root cause?

Hi @jumiguelga, as of now, you'd not be able to add a To-do for another agent. Can you elaborate on your use case over DM so that we can help you with an optimal solution here? xitter.cf/messages/compose?recip…

Hi @gigabytes ,apologies. We are getting abck to you over an email, let's talk.

Hey @tatedavies! We got you on this. This should be possible. Under Admin > Email > Advanced settings > Enable the toggle for "For forwarded emails, use original sender as requester". This would be making the original sender of the email be the requester of the ticket.

Hello @kateryderbooks, of course, we'd love to help you. Kindly DM us your Freshdesk URL and email address and we'll have someone from our team reach out to you on this shortly. xitter.cf/messages/compose?recip…