We help companies transform legacy processes, systems, and talent into a digital roadmap and superior customer experiences.
Joined August 2018
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Want the top #CX insights from @forrester's #CXNYC Conference? Get the key takeaways here:
strong-bridge-envision.com/f…
"Business #transformation in an experience economy requires silos to be torn down. We need to empower whoever gets to the customer first." - @rtarkoff
#CXNYC
"With the changing workplace, companies need to help their employees get inspired and reach their potential." - Sam Stern @forrester
#CXNYC #CX
“Understand your customers’ needs and emotions. Emotional ROI is the ROI.” @AdamBlooms from @TOMS #CXNYC
“Value based consumers are a force in the market. Companies need to be deliberate and authentic in their approach of bringing values into the experience.” - Rick Parish @forrester #CXNYC
“Among companies that enable people to live their core values, 37% report double digit YOY revenue growth.” - Anjali Lai @forrester #CXNYC
“In order to make true progress and improvements to our #CX, we knew we had to restructure our organization and foster a customer-centric culture by acquiring and hiring people with the right skill sets.“ Timothy Mead, @FreddieMac #CXNYC
Strong-Bridge Envision retweeted
#CX leaders are faced with a big challenge: Improve experiences faster than the rate of rising customer expectations. #CXNYC @hmanning #customerexperience
“#Digital touch points do not increase customer loyalty...they are base level needs that you need to get right” - @hmanning from @forrester
We’re kicking off the @forrester CX conference in NYC. According to the #CX Index, customer experience is flatlining across industries.
How do you spark #innovation in your org? 5 Leader-Driven Behaviors of Deliberately Innovative Organizations: bit.ly/2Erpu4B #leadership #leadertips #culture
Building an #inclusive culture goes beyond traditional #diversity tactics.
strong-bridge-envision.com/i…
"In North America, the average attention span is 8 seconds according to a Microsoft study...don’t waste the 8 seconds on the extraneous information." - Scott Steen from @APSPhysiology
#IE2019
Come together with #Atlanta customer experience professionals to discuss #CX challenges and trends. Our 90-min roundtable discussion will be followed by an exciting tour of the Verizon contact center: strong-bridge-envision.com/e…
Check out the latest from @ForbesCoaches. Our own @hollypend joined a panel to share tips for finding and landing #publicspeaking opportunities:
forbes.com/sites/forbescoach…
Denver, let's talk #FutureofWork. Join our April roundtable and find out how to equip your people with the right skills to thrive:
strong-bridge-envision.com/e…
What is #EmployeeExperience, why does it matter now, and how does it impact business outcomes?
Join #AZHREF on Tuesday, April 9th for a dynamic talk from Holly R. Pendleton about shifting workforce expectations and the competitive advantages of #EX: azhref.org/meetinginfo.php?i…
Join our happy hour in #NYC tonight and get a first look at our latest white paper “The Evolving World of Work: A Human-Centered Outlook” from @anitajivani. Register now: strong-bridge-envision.com/e…
#futureofwork