Maik Hummel

🎉BIG NEWS: We raised $120M in Series C funding, led by Durable Capital Partners, Altimeter Capital, and General Catalyst! This marks a significant leap forward in our mission to transform customer service with agentic AI. We’ll continue empowering enterprises to build and deploy highly personalized, dynamic AI agents at scale. 🚀 With this funding, we’ll accelerate our global expansion and keep setting a new standard for contact centers with our AI Agent Management Platform (AMP). The future is exciting! Even bigger breakthroughs are on the horizon.✨ Thank you for your support! @altcap, @apoorv03, @BSchweinsteiger, @CarstenThoma, @DoreenHuber, @eqtventures, @generalcatalyst, @htaneja, @iskenderdirik, @jrassloff, @lafamigliaVC, @markusgrundmann, @MarioGoetze, @mathijsdewit, @mc_xarak, @Mosaic_VC, @MuttersbachErik, @senovoVC, @slevene, @tcoppel, @Teleperformance ...and to all of our new and existing investors!🤝 Learn more about our Series C funding here 👉 parloa.com/company/press/Par…

To navigate the GenAI evolution, businesses need to design, update, and consistently enhance their knowledge bases to ensure accuracy, ease of use, and a smooth customer experience. Our Lead AI Evangelist, Maik Hummel @Beevelop, outlines the essential steps for building AI-ready knowledge bases that deliver accurate and relevant customer experiences for @cmswire 👉 cmswire.com/contact-center/a…

Did you hear that?  💡Prioritize your generative AI use cases. This article from McKinsey details a few pathways for companies implementing genAI to successfully achieve the highest ROI. “With so many companies already investing in gen AI, the question isn’t where to start but how to find gen AI’s potential quickly—and start earning the rewards. For the 97 percent of companies that haven’t yet scaled gen AI in their operations, there’s an urgent need for focus.” mckinsey.com/capabilities/op…

Today, we’re announcing a new chapter for #AI in customer service. 🚀 Imagine a personal AI agent for every customer. In the #genAI era, if you have millions of customers, you should be having millions of unique conversations. This is why we’re introducing a new category of software, to empower enterprises to connect with every single one of their customers, safely and at scale: ✨ The Parloa AI Agent Management Platform ✨ Or simply, Parloa AMP. ▫️ Parloa AMP allows companies to provide personal AI agents for every customer. They are designed with natural language briefings, not scripted flows, so they can have dynamic conversations across a complex set of use cases — and faster time to value. ▫️ Parloa AMP provides a portfolio of agent lifecycle management tools that allows companies to design, QA, deploy, and scale a team of personal AI agents. It can simulate and evaluate thousands of synthetic conversations before deploying to customers so you can fine-tune each agent. Our co-founders @maltekosub and @o_stefan will unveil AMP live on stage on September 12th at our WAVE conference in #Berlin, join us! In the meantime, here's more on today’s sneak peek: parloa.com/amp