Before making a pilot permanent, compare the numbers with customer feedback. Did it help people, or just look good on a report? Decide what to keep, change or stop.
Business Is Like Bartending
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When the day gets hectic, pause before reacting. Decide what needs attention first, then handle it calmly. What helps you keep your composure?
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Let the customer finish. Ask one more question. Repeat back what you heard before offering a solution. Good service starts with understanding the problem.
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Before the rush, check the details and clear the handoffs. Pick one thing your team always scrambles to find or finish, and prepare it earlier this week.
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Before a customer conversation ends, make the next step clear: what happens, who handles it and when they'll hear from you. Good service includes a clear handoff.
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Will Anderson shares lessons from 30 years in insurance in Business Is Like Bartending: service, sales, leadership and relationships.
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#WillAnderson #BusinessIsLikeBartending
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The best businesses feel like a good bar: you know who’s taking care of you, the pace feels intentional, and you leave wanting to come back.
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#CustomerExperience #Hospitality #Leadership
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A great bartender creates an experience. Your customers remember how you make them feel, too. BusinessIsLikeBartending.com #BusinessIsLikeBartending #WillAnderson #CustomerExperience
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Business Is Like Bartending retweeted
Tony Robbins: You cannot outrun AI. It’s going to happen.
“We’re gonna have AGI in less than three years and superintelligence in five or six.”
“That means one AI knows more than all human brains combined.”
“The next generation will all be AI-native.”
“AI may be a bubble, just like what happened with the internet.”
“Some companies will be overvalued, but there are gonna be a few winners.”
Your last interaction matters. The final pour, the final call, the final thank-you—people often remember how the experience ended. Make the ending intentional. businessislikebartending.com… #CustomerService #Leadership
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What can a bartender teach us about business? Service, sales and leadership start with people. BusinessIsLikeBartending.com #BusinessIsLikeBartending #WillAnderson
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Simple beats impressive when customers understand it, employees can execute it and the business can repeat it. Complexity is not the same thing as sophistication. businessislikebartending.com… #Business #Entrepreneurship
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The customer is not always right. But repeated customer feedback is data. Listen without becoming defensive, look for patterns and improve what deserves improving. businessislikebartending.com… #Business #CustomerExperience
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Hire for character. Train for skill. One talented employee with poor judgment can create more risk than ten average employees who care about doing the right thing. businessislikebartending.com… #Leadership #Hiring
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Growth is not automatically progress. If expansion creates distance between you and your customers, you may be building a bigger business and a weaker relationship. businessislikebartending.com… #SmallBusiness #Leadership
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Great business starts with people. 🍻 Discover Business Is Like Bartending by Will Anderson. BusinessIsLikeBartending.com #WillAnderson #BusinessIsLikeBartending #BusinessBooks #Leadership #CustomerService
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Leadership becomes visible when the dishes are piling up. Your team watches what you do when something needs attention. Set the standard before you delegate it. businessislikebartending.com… #Leadership #Business
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Great businesses create regulars, not just customers. Trust, consistency and genuine interest are what make people come back. Transactions matter. Relationships last. businessislikebartending.com… #Business #CustomerExperience
Most customers can wait for an answer. What they hate is wondering whether anyone is working on it. Acknowledge. Set an expectation. Then keep the promise. businessislikebartending.com… #CustomerService #Leadership
If one customer has an opinion, it’s an opinion. If fifty customers tell you the same thing, it’s data. Listen like a bartender. Adapt like a professional. businessislikebartending.com… #Business #CustomerExperience
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