Barbara McLaughlin

Smart Source Virtual AI Agent Flow Sheet #12 - Critical Values Lab Notifications Virtual agents provide notices on critical values of lab tests. Alerts are sent with laboratory and imaging results. youtu.be/vHDWs5EVnVY?si=Q15Z…

My latest article. Visit our resources page to view or download. Power to the People: It feels like AI is taking over the world lately, doesn’t it? And all the talk about AI making people extinct is terrifying. So, what do we do about it? hand-holder.com/resources.ph…

Smart Source and First Outcomes Virtual AI Agent Services Patient Self Pay Balance Statements Transparent Billing Statements are generated and delivered electronically and/or on paper via secure portal youtube.com/shorts/Rbbqu-XXN…

We had a great time attending the CHCANY26 (Community Health Care Association of NYS) Conference in Saratoga. The event was extremely well managed and the speakers were awesome. hand-holder.com

We are attending! Booth 422 CHCANYS26 Oct. 20-22, 2026 Saratoga Springs Join us for food and drinks at the National Museum of Racing and Hall of Fame Wed., Oct 21 6-9pm Please contact me to reserve a spot. [email protected] (617) 519-9140

We are excited to be attending the CHCANYS26 Annual Conference from Oct. 20-22 (Community Health Care Association of NY State) Saratoga Springs NY in the City Center We will be discussing Smart Source solutions with a focus on Virtual AI Agents. See us at Booth 422.

The Fear Factor of AI This amazing technology appears to have the ability to improve the lives of humanity or destroy all of humanity. Read my latest article here and please comment with your thoughts. hand-holder.com/resources.ph…

There is No Ham in Hamburger! Is there anything artificial in Artificial Intelligence There may be no ham in hamburgers, but there’s lots of artificial in artificial intelligence! Read and download article here: hand-holder.com/pdf/TheresNo…

Check out my latest article: Is Humanistic AI Possible? linkedin.com/pulse/humanisti… via @LinkedIn

This article provides a checklist used to implement AI solutions to your healthcare facility. Visit hand-holder.com to download the article. Barbara McLaughlin VP of Healthcare Solutions Smart Source Services [email protected] 617-519-9140

Scheduling Medical Appointments - This video presents an exchange between DEE - Digital Employee Extraordinaire, and a patient looking for an appt. youtube.com/shorts/mi5wT_WYP… A list of our Virtual AI Agent services are listed here: hand-holder.com/flowsheet.ph…

We had an awesome time at the NACHC conference in Las Vegas! Harriet Hara, Barry McLaughlin, Dinesh Gambhir and myself met some wonderful community healthcare leaders. Visit us at hand-holder.com for information on our Virtual AI Agent solutions.

We are excited to attend the NACHC Workforce Conference at Caesars Palace in Las Vegas, April 28-29. WE ARE IN BOOTH 108. DM us if you are going! hand-holder.com

We were excited to have attended the Urgent Care Association Conference in Chicago from April 11-14, 2026. The conference was very well managed. We are hoping to attend next year.

We are attending the 2026 Urgent Care Convention in Chicago, April 11–14. Stop by Booth 519 to discuss custom Healthcare AI, VBC and Referral Programs! Meet us at Kitty O'Sheas Sunday, April 12 at 6pm (DM me to RSVP). hand-holder.com

AI is transforming healthcare — but the landscape of tools and terminology can be overwhelming. This animation breaks down the key concepts. hand-holder.com Contact: Maria O’Donnell 800-232-5004 x224 [email protected] youtu.be/wnSvAa2inso

We've created a web page for the Smart Source Flow Sheet. The flow sheet describes 16 services we provide to support patient care & communication. The web page takes you on a guided journey, all on one scrolling page, complete with a TOC voiceovers. hand-holder.com/flowsheet.ph…

We have updated our Healthcare Product Flow Chart. The list of products and services are below. Click the link to our Hand-Holder product page for access to the PDF version file. Smart Source Healthcare Flow Chart of Products & Services hand-holder.com/hand_holder.…

Presentation by John Milligan, CFO of Syracuse Comm. Health. AI Healthcare Summit in Vegas, Jan15. Frontline Champions: Lessons from Pioneer AI Implementation. Contact us for a demo of our AI Agent technology. #AIvirtualagents #digitalemployees youtu.be/EzvTJPnurMY

Why URAC Sees Urgency in Creating an AI Accreditation in Healthcare tinyurl.com/44mjpbkf #PatientCommunication #AI #patientcare