Leading top-notch IT support teams
Madison, WI
Joined December 2012
- Tweets41
- Following48
- Followers13
- Likes8
@hulu_support what’s with the sudden billing change announced last week that’s charging your bundle customers high prices and trying to hide it? Trying to hide an 11% increase? Not cool!
Let’s keep this in the open - This was a deliberate change that impacts many customers. You removed overlapping billing without providing annual billing options for bundles, amounting to an effective 11% price hike. You owe a resolution to all impacted customers, not just me.
@hulu_support @hulu @DisneyPlus I called support and they confirmed what I said - it’s a mandatory price change. You’re raising prices and trying to be sneaky about it. Shame on you. You’re going to lose a lot of subscribers over this, especially in this economy. (1/2)
Two phrases that never go together without a qualifying negative - @FedEx and "good customer service" 😡
Why can't anyone at @Lenovo help me with @Lenovo's own software? 1hr on the phone, ten different people, no help whatsoever.
#Unsatisfied
Thank you @CharterCom for sending a friendly, knowledgable technician to help me today. You need more techs like Neil!
Why can't @CharterCom TV techs fix my problem? Two escalations, no follow-up, more problems!