Contact Centre Management Group South Africa

Professionalising the Contact Centre Industry Starts with Us ccmg.org.za/blog/professiona… #CCMG #Professionalisation #ContactCentreIndustry #CustomerExperience #ContactCentreLeadership #PeopleDevelopment #ProfessionalDevelopment #CustomerService #Leadership #CareerDevelopment

BURSARY OPPORTUNITY: If you are ready to become a High Performance Coach or know someone who is, we invite you to participate as a member of the CCMG. Find out more: emails.ccmg.org.za/202609-lm…

Keep up to date with everything happening at CCMG. Create your profile today and stay connected to your professional body. join.mymembership.co.za/Join…

Smart Choices – Better Results September brings two practical opportunities to strengthen productivity and performance. These workshops are designed to help you focus priorities, manage resources effectively and turn information into action....emails.ccmg.org.za/202608_sp…

Strategic Partnership Proposal: Supporting CCMG Industry Development and Events Programme The Contact Centre Management Group (CCMG) is offering a limited Strategic Partnership Opportunity to selected industry stakeholders. emails.ccmg.org.za/202607-pa…

WEBINAR: From Supervisor to Coach Weds 19 Aug 2026 @10am Join Falk Winter for this practical and thought-provoking webinar and discover how great leaders develop people who can think, take ownership and perform independently emails.ccmg.org.za/202608-we…

MOO Academy, in partnership with The Hive Leadership Academy and CCMG, delivers accredited learning pathways that develop talent at every level of your organisation while helping you maximise your B-BBEE Skills Development investment. emails.ccmg.org.za/202606-mo…

Despite its growth and strategic importance, the Contact Centre and BPO industry continues to face challenges that can only be addressed collectively. ccmg.org.za/blog/why-our-ind…

2026 Contact Centre Industry Awards: FINALISTS ANNOUNCED Find out more here: awards.ccmg.org.za

Goal setting is an integral part of many companies and teams, so the SMART format has been around for some time. Now the question is: “Are you smart in achieving your goals?” ccmg.org.za/blog/are-you-sma…

How LMI’s methodology can transform high-potential ambition into world-class, measurable results: ccmg.org.za/blog/lmi-case-st…

Clients for Life! Your customers don’t leave your company: they leave a bad experience. In this punchy, practical and humorous seminar Cindy Norcott will share her insights events.mm3.co.za/Event/?Id=9…

After experiencing challenges with their initial outsourcing venture, a UKbased catalogue retailer, partnered with South African BPO provider iContactBPO in to handle their orders fulfilment. ccmg.org.za/blog/case-study-…

With powerful noise cancellation, the VTX 200 Pro is a high-end call centre or office headset for Unified Communications: qkonsa.co.za/product/vtx200p…

You’re one step away from the support you’ve been looking for. With just R1, you can unlock your first coaching session. Register now: bit.ly/HCKevinB and use promo code: HelloR1 at checkout. Only available in September. Ts and Cs apply #HelloCoach

Beat the Heat with VT youtube.com/watch?v=MV2l3_qS…

Rands & Sense – Turning Call Centre Data into Real Business Decisions From gut feel to game plan: how one contact centre saved millions by listening to the numbers…ccmg.org.za/blog/rands-sense…

WEBINAR: From Robot-Mode to Resilient: Reclaiming Human Authenticity in the Workplace Weds, 17 Sep 2025 10:00am Speaker: Charlene Naicker - Life Coach, specialising in Health and Wellness of the Mind, Body and Soul. Find out more: emails.ccmg.org.za/202508-ch…