CFI Group

CFI Group, in partnership with @GrantThorton, is collecting public sector employee feedback regarding work life since the COVID-19 pandemic. Lend your voice. Take the survey here: bit.ly/emp-exp-survey #customerexperience #cx #employeeexperience

CFI Group has selected Medallia to provide 10 websites across six federal agencies the power to understand in-the-moment digital user experiences and take intelligent action to improve them. #CustomerExperience bit.ly/2T2Eegu

As it turns out, psychics and fortune tellers have plenty to tell us about effective CX. And while some findings were obvious, some were a little more surprising. cfi.gp/plEp50xJzyM #CX #CustomerExperience

We are excited about our partnership with @Medallia #MedalliaCityTourDC #gov20 #CustomerExperience

The study shows that 43% of online retail customers are more likely to purchase from a retailer that offers online chat. cfi.gp/vBpW50vH2ko

The 2019 Government Websites report shows that agencies should focus on the three high-impact elements of the website customer experience in 2019. cfi.gp/zyH150mxET2 #cx #cfigroup #customersatisfaction #federalgovernment

Does solving customer problems improve satisfaction more than preventing them in the first place? Destination CRM explores this idea in their new article featuring CFI Group's new Bank Satisfaction Barometer. destinationcrm.com/Articles/… cfi.gp/vHzk30nAvHL

New Report: Credit Union Satisfaction Index (CUSI) edges up. To thrive in 2019, credit unions will need to compete beyond just rates and fees by providing an exceptional member experience. cfi.gp/eLkh30n0Z3h via @cfigroup #creditunion #creditunions #members

The Retail Report for November shows that shoppers want to buy from an online retailer that has their back. A full 84% of respondents say their experience with a superior online retailer elevates their expectations for all other retailer’s performance. cfi.gp/OL5l30mz4MH

A new report by Radial shows that retailers are will having trouble delivering on the omnichannel experience. According to the report, "33% don’t have the right metrics in place to measure the effectiveness of their omnichannel strategy." cfi.gp/7M8W50jvz6r #cxmatters #cx

VA continues to make improvements to better serve US veterans. cfi.gp/VkKT50jvyI2 #cxmatters #government

American Customer Satisfaction Index (ACSI): “Consumers are showing a greater interest in fresh, natural, and organic products — and food companies have taken note.” cfi.gp/RPXD50jv2UV #cxmatters #customersatisfaction #theacsi

The Retail Report for October shows that online retailers should understand Big Spenders, customers who spend $500+ annually online with expectations for a smooth, well-integrated experience. cfi.gp/QnEe30mbnXu #Retail

Are you a federal government employee? Join us for this free, insightful event. The 10/18/18 GOV CX Forum is open to government employees and is an opportunity to explore best practices with their peers. cfi.gp/hMuM30lWQst

Are you a federal government employee? Join us for the free 10/18/18 GOV CX Forum is open to government employees. Presenters will share how they use feedback mechanisms to improve operations and fulfill the missions of their agencies. cfi.gp/rfHN30lWQvb

Are you a federal government employee? Then join us for this free, insightful event. The 10/18/18 GOV CX Forum is open to government employees and is an opportunity to explore best practices with their peers cfi.gp/zWBF30lLnD7 #federal #Government

The 10/18/18 GOV CX Forum is open to government employees and is an opportunity to explore best practices with their peers who measure and manage the customer or employee experience at their agencies. cfi.gp/zWBF30lLnD7