The leading community for customer experience and call center professionals. All the resources you need to advance your skills and elevate the customer journey.
London
Joined September 2014
- Tweets13.7K
- Following2.1K
- Followers4.9K
- Likes2.2K
CX Network retweeted
@CX_Network - How can #CX professionals navigate the path to trustworthy #AI?
As #AI continues to revolutionize industries, the need for trustworthy #AI has never been more crucial. 🌟
See here > cxnetwork.com/artificial-int…
#AI
CX Network retweeted
🚀 How will the EU #AI Act transform the Customer Experience (#CX) profession?
🚀 The EU #AI Act is poised to transform the #CX profession by enforcing stricter regulations on #AI tools used in customer interactions.
lnkd.in/djCr3Wqy
@CX_Network
CX Network retweeted
Here’s how you can set up the customer experience as a loyalty driver, along with the specifics of what needs to be done. >> Inspiring customer loyalty - @CX_Network buff.ly/3VXJdQ7 #customerexperience #cx #loyalty #customerloyalty
CX Network retweeted
Here’s how you can set up the customer experience as a loyalty driver, along with the specifics of what needs to be done. >> Inspiring customer loyalty - @CX_Network buff.ly/3VXJdQ7 #customerexperience #cx #loyalty #customerloyalty
CX Network retweeted
"The points-based loyalty program might be going out of fashion" via @CX_Network cxnetwork.com/customer-loyal…
CX Network retweeted
This work we do as CX Leaders is not always straightforward. It can be messy and confusing.
Becoming customer-centric requires brave leaders like you to light the path.
Check out @jeanniecw's article to learn more: bit.ly/486I2mG
CX Network retweeted
Are you interested in enhancing your company's #CustomerExperience, although it's not part of your job?
If so, you can still make a difference! Read @jeanniecw's 6️⃣ tips for improvement in this @CX_Network article.
bit.ly/3sQYdUU
CX Network retweeted
🧰 #CustomerPersonas can be attached to tools like customer journey maps as they are shared, to remind everyone who the customer actually is on this journey.
@CX_Network
bit.ly/3s6ERuT
CX Network retweeted
The 3️⃣ basic steps to creating a #CustomerPersona:
1️⃣ Identify the project goal and how the personas will be used
2️⃣ Tap into the research available
3️⃣ Use a common template to create all your personas
Learn more in this @CX_Network article: bit.ly/452uzKE
CX Network retweeted
Is your customer journey stuck in 'project mode'?
Florian Vollmer, Service Design Lead @autodesk
shares a visionary approach to continuous CX improvement.
Move beyond projects and empower your teams with a community of practice.
🔗@CX_Network report: bit.ly/4eqIT4T
CX Network retweeted
"It is easy to fall in love with the fantasy of the #IdealCustomer. But that will not help you design better experiences for the real-life customers you do have." - @jeanniecw, CEO & Founder of @ExpInv.
💡 Learn more in Jeannie's article for @CX_Network bit.ly/452uzKE
CX Network retweeted
Which is most valuable: Solicited or unsolicited customer feedback? buff.ly/3vrJDVC
@CX_Network #feedback #voiceofthecustomer #voc #customerexperience #data #cx
CX Network retweeted
Tech businesses have increased AI usage to improve business operations by 25% in the last quarter, new data reveals mvnt.us/m2415613
@CX_Network #AI #Manufacturing @Cisco #Technology @twilio
CX Network retweeted
Which is most valuable: solicited or unsolicited customer feedback? buff.ly/3vrJDVC > "Annette Franz explains why it’s imperative to execute a #VoC program that yields actionable insights – and how to do it!" #feedback #voiceofthecustomer #customerexperience @CX_Network
CX Network retweeted
Are you ready for fresh insights and inspiration on CX strategy, customer-centric culture, and emerging technologies?
@CX_Network has released their highly anticipated guide to the top CX influencers of 2024!
Check it out! cxnetwork.com/cx-experience/… #customerexperience #CX
CX Network retweeted
Congratulations @armano, on being recognized as a customer experience influencer to watch by the @CX_Network! With his leadership in AI analytics strategy, David helps us drive innovation and shape the future of CX for our clients. Check out the full list: cxnetwork.com/cx-experience/…
CX Network retweeted
#CX influencers 2024 - @CX_Network
Includes @annettefranz @hyken @jeannebliss @btemkin and a lot more!
buff.ly/4cwr6IG
#CustomerExperience
CX Network retweeted
Proud and grateful of the recognition @CX_Network! Thank you for the vote of trust! Congrats to my fellow colleagues as well! #CX #Influencers #Top50
Our list of the top 50 CX influencers to follow in 2024 is live! Find out who is on the list this year: ow.ly/xrq350QUwIf
#CX #Influencers
CX Network retweeted
Honored to be amongst the top 50 @CX_Network’s CX Influencers list to follow in 2024! – at Stuttgart, Germany
Our list of the top 50 CX influencers to follow in 2024 is live! Find out who is on the list this year: ow.ly/xrq350QUwIf
#CX #Influencers
CX Network retweeted
Annette Franz shares 10 questions to help assess how customer-centric you are in her latest article for @CX_Network >> Doubling down on customer-centricity bit.ly/4bG0dS5 #culture #customercentric #customercentricity #leadership
