Customer Experience Update: insights your peers are reading. We bring together the best content on #CX from the widest variety of industry thought leaders.
Los Angeles, CA
Joined July 2015
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CX Update retweeted
Great chat on transforming #CustomerExperience! And be sure to follow these fantastic brands and thought leaders below 👇
@OLEHealth, @C3TechAdvisors, @justinmrobbins, @skysoftwareco, @flavmartins, @FormerlyZappos, @dgingiss, @MarshaCollier, @CXAccelerator, @RoyAtkinson, @jtwatkin, @adamtoporek, @Cust_Contact, @CXBunited, @keskysheba, @Jon_Ferrara, @mentalmarketer, @BrittanyHodak, @krnrajan, @jeffsheehan, @TopSalesWorld, @sheena_walker1, @innovate, @RingCentral, @advisorpedia, @Fightin5AFChief, @DebbieLaskeyMBA, @DwayneEMoore, @deepak77, @Tiffani_Bova, @bradenk, @bwp1973, @bobehayes, @scott_expert, @gadishamia, @chrismaconi, @sunbeamgardensc, @DebbieSzumylo, @callcentrehelp, @CXupdate, @SpeakerFlow, @CMPUpdates, @EvanKirstel, @Sell_Integrity, @BelarminoT21, @ScottAFB, @tiersky, @CustContactWeek, @topsalesmag, @HGSdigital
CX Update retweeted
Join @donnaweb on July 19 at 12:30pm ET to learn how to deliver customer value to transform their business and yours.
Register today!
#webinar
#Onboarding is the most important part of the #CustomerJourney. Join @donnaweb in this webinar for insights and practical tips to help you achieve your growth goals – this year and in the long-term! bit.ly/3CP7IWN
Sponsor: @GUIDEcx #CustomerExperience #CX
CX Update retweeted
In the Digital and Customer Experience World, there are two lives: Before and After COVID-19. Is your company ready? eglobalis.com/in-the-digital… via @RicardoSGulko #customerexperience #cx #cxo #custserv #cxchat #customerunderstanding #ecxo @billquiseng @thinkers360 @CXupdate @Hyken
CX Update retweeted
Interesting how #cx best practices continue to emphasize "micro". From micro-surveys to micro-moments. Makes sense when CX is the sum total of many touchpoints
A great post for all CX professionals: How to Create an Emotional Connection in a Digital World / The Most Remarkable Customer Service Story I have ever Heard by @JohnDiJulius bit.ly/3bA9uhP
CX Update retweeted
What kind of service do YOU offer?
#landscaping #landscapedesign
A great read for the #cx community! Landscaper Customer Service – Tip #23 by @stevedigioia bit.ly/3solc5i
CX Update retweeted
Merry Christmas and a Happy & Prosperous New Year! In 2021 we start our journey together. Stay safe! @EuropeanCXOrg #customerexperience #cx #customerinsights #cxo #EmployeeExperience #designthinking #customerunderstanding @CXupdate @thinkers360 #leadership
The ECXO.org would like to Wish You & Your Families a Merry Christmas and a Happy and Prosperous New Year!!! 2021 will start our journey together. Stay safe! #customerexperience #cx #customerinsights
#cxo #CustomerService #designthinking #customerunderstanding
CX Update retweeted
Thanks for sharing, @CXupdate! More than ever, companies need to put in the extra effort to act and communicate with #empathy.
A must read for new and veteran #cx pros alike: Check out our recent blog on using empathy as a superpower by @beyondthearc bit.ly/372JKbr
CX Update retweeted
Are you struggling with making VoC the center of your company's mission?
Join me Wednesday September 9th, 11am PT / 2pm ET / 6pm GMT for a live interview and Q&A with @CXupdate , sponsored by @HigherLogic. I hope to see you there! ow.ly/8Qwg50Bhcmf
CX Update retweeted
RT .@CXupdate No. 2 - Strive to make customers buy from you intuitively. Intuitive purchases are automatic and occur without the customers giving it a second thought. This situation is ideal for obvious reasons. #podcast #CX
The 5 Rules to Managing How Your Customers Make Decisions by @ColinShaw_CX bit.ly/3hzpst5 #CX #CustomerExperience
CX Update retweeted
"Contact Center Management on Fast Forward" by @bradcleveland was recently named to the Stay At Home Reading List for 2020 by @CXupdate and @Cust_Contact! bit.ly/3dq0km9
CX Update retweeted
Rt .@CXupdate If people like and trust you, it becomes a lot easier to go forward. Brian Ahearn says where people make a mistake is by trying to get the other person to like them. However, it really should be about you coming to like them. #CX #customerdrivengrowth
Practical Advice For Influencing People: 6 Key Principles by @ColinShaw_CX bit.ly/2LxiR3P #CX #CustomerExperience
CX Update retweeted
RT .@CXupdate People need certainty. Because of Loss Aversion, we know that people really like to keep what they have. Living in uncertain times, when we don’t even know what’s going to happen next week, is difficult for all of us and brings out both the best and the worst in us.
Pandemic Behavior Explained: The Good and The Bad by @ColinShaw_CX bit.ly/2WqAfMD #CX #CustomerExperience
CX Update retweeted
"These are strange times, but brands that alter their survey design and communication to suit customers’ unique geographies, challenges, and communications will help many of those relationships survive this #pandemic."
#CustomerExperience #CX
How to Ensure Effective Survey Design During a Pandemic by @WeAreInMoment bit.ly/2UCYmYU #CX #CustomerExperience
CX Update retweeted
Let’s Talk About Putting the “Customer” in Customer Experience | CX Journey™ buff.ly/377UbaY #customerunderstanding #custexp #cx #customercentricity #culture
CX Update retweeted
"Customers are increasingly looking to companies for guidance and relief during this state of emergency. Experiencing a catastrophic loss can be one of the worst moments of your customer’s life, and it is important that companies are prepared to help out." #CX #CustomerExperience
6 Ways to Provide Meaningful CX During a Global Crisis by @getfeedback bit.ly/395N6bn #CX #CustomerExperience
CX Update retweeted
Last Minutes to win 30 books: #CustomerExperience Best Books List , today German evening we will make our draw -->the 30 books for you. Winners will receive an email from us during the next 2-3 weeks #CX eglobalis.com/customer-exper… @JeanneBliss @brucetemkin @CXupdate @cxpafinland
