Director @commonvisionUK and @thecrowd. Social entrepreneur, political commentator, female founder #35under35 2015, #WISE100 2018

Joined October 2011
In #Cambridge to give a keynote at the @CAN_Cambridge annual conference on youth participation in placemaking. I’ll be sharing some practical insights on how to ensure young people participate in local community and cultural life on their own terms! #CommonFutures
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Really interesting discussion on the growing #GoodAncestor movement, whether urgent action trumps generational visions, and what #LongTerm actually means. Thanks to all the speakers and participants… we’ll be doing more on this at @TheCrowd soon #PurposeSummit23
HOW TO BE A GOOD ANCESTOR - Common threads in this breakout included how to build unheard voices and diverse perspectives into governance models, and balancing big #longterm ambitions with the need for urgent action today #PurposeSummit23
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I am REALLY excited to be chairing this session this afternoon about how businesses (and/ or the people in them) can be Good Ancestors and leave a long term legacy. #PurposeSummit23
What does it mean to implement a #purpose strategy for future generations and those who have not yet been born? Don't miss this workshop at #PurposeSummit23 with @EcoLlogik @SOIFutures @EllasKitchenUK @Lenslifeproject @GlobalGoodAward #GoodAncestor #Community #Leadership
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Brilliant first #PurposeSummit23 plenary session with @NatDCampbell @GreenSolitaire @M_Heffernan talking about being bolder, braver, and more passionate about #purpose to create a better future for this generation and the next
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Given that it’s such a broad concept, it’s GREAT to have some heated debate about what it means to put #purpose into practice - the extent of the sacrifices and trade-offs needed, and how to appeal to minds and hearts #PurposeSummit23
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A real pleasure to be hosting so many leading minds at #PurposeSummit23 for a day of inspiration and solutions-focused discussions on what it takes to turn #purpose into meaningful impact in business
We’ve just kicked off #PurposeSummit23 at the wonderful @BMAHousevenue Together with @GlobalGoodAward we’ve curated a day of insights and ideas about what it means to translate #purpose into meaningful action.
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Caroline Macfarland retweeted
Our director @CarolineMacf is at today’s @insidehousing #HousingCommunications conference speaking about our work on #RegenerativeResilience, #SocialConfidence and youth participation in #regeneration
The first session will start at 9am. Join Peter Apps @insidehousing, Shaun Harley @Lincolnshirehp, Caroline Macfarland @commonvisionUK and @thecrowd and Vicky Spratt for their session ‘Navigating political and economic uncertainty’ #ukhousing #socialhousing
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Summary of my contribution to the opening #HousingCommunications panel: (1/4) Two-way comms isn’t enough, HAs can use power and position to broker genuine and participatory dialogue and relationship building within communities @insidehousing
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(3/4) This isn’t simply about information flow, it’s about developing #regenerative #resilience in communities - building relationships and confidence is pre-emptive investment into the capacity of communities before a #crisis hits #HousingCommunicatons @insidehousing
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(4/4) In practice, this means seeing tenant comms not as a process but as part of an architecture of listening and learning, integral to good quality and standards. Building that holistic voice architecture helps persuade and advocate externally too. #HousingCommunications
Caroline Macfarland retweeted
Organisations need to look at co-design with their audiences to drive change. Using the customer voice more practically to create meaningful change. Not just listening. Building genuine trust amongst audiences #housingcommunications
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Caroline Macfarland retweeted
💥 The morning has been a brilliant start at #housingcommunications 💥 We’ve welcomed over 200 #comms professionals through the door so far and more coming in as we speak.
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Just about to kick off the opening plenary at @insidehousing #HousingCommunications conference where @shaunjharley @PeteApps are discussing how to navigate political and economic uncertainty in communities. Impressive Monday morning turnout! #IHCC
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In my case I had paid my bill and after almost 5 hours of calls they’ve acknowledged an admin error and agreed to reinstate the original account. But has given me a first hand insight into the ‘computer says no’ culture and systems fails that is forced on vulnerable ppl
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Remote switching shouldn’t be allowed as when this happened to me, @OVOEnergy hadn’t even given me an account number to top up and it took an hour on hold to pay. Also the fact that not being able to pay energy bills is labelled “self-disconnection” is morally repugnant @ofgem
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Caroline Macfarland retweeted
EVENT | How your community business will benefit from engaging with young people 🤝 Join us & @commonvisionUK to hear from inspiring young people bringing their passion, values & ideas to the sector & get practical tips to include in your 2023 strategy 👇 bit.ly/3hPqYfo
Caroline Macfarland retweeted
Our new #FuturesPlaybook uses metaphors to visually depict some of the different ways to think about resilience as a concept. In the report you can find further metaphors which may help prompt thinking and discussion with others: commonvision.uk/projects/tow… #RegenerativeResilience
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And… line cut off after 40mins on hold. So, so sad that sheer incompetence from @OVOEnergy and others must be impacting ppl more vulnerable than me. Does anyone know of action I can support? @simonharris_mbd @MartinSLewis @GoodLawProject @jamestplunkett @natalieben @katie_alpin
Just doing some research while on hold to @yoursse @OVOEnergy ‘emergency’ line. Seems their disconnecting my power twice this week isn’t just an admin fail (to recognise my bill payment), they’ve neglected due process - no contact, no visit. And I have a toddler 🤦🏻‍♀️
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