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Hi @Shoru2000, Thanks for reaching out! Could you please share more details about the specific issue or location you're referring to, so we can assist you further? Cell C | HM

Hi, Thank you for contacting Cell C. We sincerely apologize for any inconvenience caused. We hope the issue with your phone calls has been resolved. Cell C | NMb

Hi martinsfounder, We're sorry to hear that you feel this way. We value your feedback and would appreciate the opportunity to assist. Please send us a DM with more details about your experience so we can look into your concerns. Cell C | LD

Hi, Thank you for contacting Cell C. Could you kindly respond to the direct message we have sent to you? Cell C | NMb

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We understand your concern. To help protect customers, SIM swaps are subject to security verification and a waiting period, giving customers time to flag suspicious requests. We continuously review our security measures to help prevent fraud. Cell C | NZ

The SIM swap will be processed. Cell C | NZ

If no response is received, you have up to 4 hours to stop the SIM swap after the security verification is passed. This window allows the SIM holder time to flag unauthorised requests while ensuring timely access for legitimate swaps. Cell C | NZ

Hi, Thank you for contacting Cell C. The STOP SMS is a security measure that alerts the SIM holder to a swap request and allows them to stop it. We’ve sent you a DM to assist you further, please respond urgently. Cell C | NZ

Hi, We’re truly sorry to hear about this experience. We take matters involving unauthorised number porting and potential fraud seriously. Kindly DM us your contact details so we can investigate and assist you further. Cell C | PMa

Hi there, We’re truly sorry to hear about this experience. We understand how concerning this must be, and we would like to look into the matter to see how we can assist. Please DM us the number in question so we can investigate further. Cell C | MMa

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Hi, we sincerely apologise for the frustration and delay you have experienced. Kindly send us a DM so we can refer your refund query to the relevant team for further assistance. Cell C | PM

Hi, We’re sorry to hear that you’re experiencing this issue. Kindly send us a DM with your Cell C number so we can check why your cellular services are suspended and assist you further. Cell C | ZS

Hi, Thank you for your comment. We value all customer feedback and would appreciate the opportunity to better understand your concern. Kindly share more details about the issue you're experiencing, and we'll do our best to assist. Cell C | ZM

Hi, Thank you for contacting Cell C. Could you kindly respond to the direct message we have sent to you? Cell C | NMb

We apologise for the inconvenience. Kindly visit our main page and click on the small envelope icon to send us a DM with your affected cellphone number, so we can check and assist you further. Cell C | NR