Neal Chandra retweeted
Happy Wednesday. On today's show:
- @jimmyiovine_ (Beats, Interscope)
- @nikesharora (Palo Alto Networks)
- @andreiserban (Console)
- @PhilipJohnston (Starcloud)
- Kurt Tenenbaum (Blue Owl Capital)
See you on the stream.
Yapping in Neuralese, Jimmy Iovine in the Ultradome, Nikesh Joins, GoPro v2, Sails on Container Ships nitter.gq/i/broadcasts/1AxRnZzlE…
Neal Chandra retweeted
Palo Alto Networks acquires @console__ to bring agentic AI to enterprise operations.
Console brings purpose-built, AI-native workflows to Palo Alto Networks customers, giving teams the force multiplier to resolve alerts and requests at machine speed.
Read the announcement ➡️ bit.ly/3T7rJmY
Neal Chandra retweeted
"I cannot tell you the level of stress that came out of my body the minute I saw that."
That's Daniel Macias, Head of IT at @cursor_ai, describing the Monday morning he woke up to find Console had already resolved five access requests before he touched his phone.
Cursor has grown from 80 to 750+ employees in under a year. Danny's team is four people.
Console handles the majority of Tier 1 and Tier 2 requests automatically. Finance uses it to route credit card approvals. Recruiting uses it to provision interview environments. Office operations is up next.
Danny's first hire after bringing Console in wasn't a support person. It was a Staff IT Systems Engineer hired to build.
"The only reason we were able to do that was because of the value Console provided on day one."
Link to the full case study here! bit.ly/49e5rF9
Neal Chandra retweeted
Today, we’re launching Console Assistant: an AI agent that automates every Tier 2 IT task.
Neal Chandra retweeted
Introducing Console Inbox: the AI-native service desk that gets better as you use it.
Legacy ticketing systems were built to track work, not get the work done. Tickets pile up, context is missing, and teams spend half their day on triage.
Inbox represents a fundamental shift. Console’s AI resolves every request it can, end-to-end. When it can’t, tickets land in your Inbox with all the context you need to fix the issue fast.
The best part: AI recognizes tickets with recurring patterns and creates new automations so they never become tickets again.
This is the future. IT’s time to build.
Read more here: console.com/blog/inbox-ai-se…
Neal Chandra retweeted
Ranked #5 in the Intelligent AI Applications category!
Recognition like this comes from the focus, speed, and customer obsession of the Console team, who keep IT teams at @tryramp, @webflow, and @Flock_Safety running strong.
Of the startups on The Information’s 50 Most Promising Startups list, 20 are generating over $10 million in revenue, with four exceeding $70 million. The companies span AI, crypto, and software. Full story here: thein.fo/4oYwjyp
Neal Chandra retweeted
At Console, every new hire somehow makes us question our own resumes.
Welcoming Tina Tewari → GTM Engineer.
Broke the record for most deals closed in a single day @rhobusiness, @pearvc fellow, & ex-SWE at @ai_nwo (acq).
“I'm stepping away from @Cornell to join a company that feels like the future."
Neal Chandra retweeted
We're on @TechCrunch & @GreenfieldVC's #Disruptors60 list, chosen from a thousand companies shaping the future of AI!
Proof that when the product works, word travels fast.
Neal Chandra retweeted
Console is recognized in @Redpoint’s AI64: a shortlist of 64 companies defining the next wave of enterprise AI.
We’re building for the people behind the tickets (the ones keeping every company running quietly in the background), so this one feels like a win for IT everywhere 🖤
Neal Chandra retweeted
brought some magic to an IT conference.
that magic may or may not have been Console.
@JamfSoftware
Neal Chandra retweeted
Hard to build something great.
Harder to do it with people you actually want to spend time with.
This crew does both.
$10,000 for anyone who refers a successful hire.
Neal Chandra retweeted
Always maintained that we need AI first solutions, attaching AI to existing SaaS apps isn't the solution. Solving the problem from first principles using AI, rethinking workflows and systems of record is needed. Looking forward to @andreiserban and team solving the IT management problem.
All companies run on IT.
But almost all IT teams are underwater.
The ones that aren't run on Console.
Console raised a $23M Series A led by DST Global Partners and @ThriveCapital to help leading companies like @scale_ai, @tryramp, and @webflow automate 50%+ of their tickets.
Neal Chandra retweeted
Hate to give away secrets, but truly happy to support the team at @console__, they have been an incredible partner to the @tryramp team.
Thank you for making a remarkable product and congrats on a fantastic launch.
All companies run on IT.
But almost all IT teams are underwater.
The ones that aren't run on Console.
Console raised a $23M Series A led by DST Global Partners and @ThriveCapital to help leading companies like @scale_ai, @tryramp, and @webflow automate 50%+ of their tickets.
Neal Chandra retweeted
BREAKING: @console__ raises $23M led by @ThriveCapital and DST Global.
We’re having @andreiserban (Founder & CEO) on the show at 1:10pm PT to break it all down.
All companies run on IT.
But almost all IT teams are underwater.
The ones that aren't run on Console.
Console raised a $23M Series A led by DST Global Partners and @ThriveCapital to help leading companies like @scale_ai, @tryramp, and @webflow automate 50%+ of their tickets.
Neal Chandra retweeted
Very excited to be working with @andreiserban and the Console team. They've nailed the Agentic UX, and the product keeps getting better.
All companies run on IT.
But almost all IT teams are underwater.
The ones that aren't run on Console.
Console raised a $23M Series A led by DST Global Partners and @ThriveCapital to help leading companies like @scale_ai, @tryramp, and @webflow automate 50%+ of their tickets.
Neal Chandra retweeted
We partnered with Console to save time and…IT WORKED! Congratulations to the team on the series A!
All companies run on IT.
But almost all IT teams are underwater.
The ones that aren't run on Console.
Console raised a $23M Series A led by DST Global Partners and @ThriveCapital to help leading companies like @scale_ai, @tryramp, and @webflow automate 50%+ of their tickets.