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Elizabeth Glagowski

@CustStratEditor

Editor for Customer Strategist Journal, 1to1 Media, & TTEC covering customer experience. Also a music, sports fan, @CTSPJ member. [email protected]

 Stamford, CT
1to1media.com
Joined April 2009
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Photo by Elizabeth Glagowski (@CustStratEditor)Photo by Elizabeth Glagowski (@CustStratEditor)Photo by Elizabeth Glagowski (@CustStratEditor)Photo by Elizabeth Glagowski (@CustStratEditor)Photo by Elizabeth Glagowski (@CustStratEditor)Photo by Elizabeth Glagowski (@CustStratEditor)Photo by Elizabeth Glagowski (@CustStratEditor)Photo by Elizabeth Glagowski (@CustStratEditor)Photo by Elizabeth Glagowski (@CustStratEditor)Photo by Elizabeth Glagowski (@CustStratEditor)
Elizabeth Glagowski retweeted
Ida B. Wells Society (@IBWellsSociety) profile picture
Ida B. Wells Society@IBWellsSociety3 Sep 2024
#JobAlert @CTMirror is hiring a Statewide Policy Editor who will be responsible for conceptualizing, assigning and editing stories, with a particular emphasis on helping to develop and support young reporters in our growing newsroom. ire.org/job-center/connectic…
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Last day at #CCWVegas! Watching morning sessions then doing one more loop around the exhibit halls. @CustContactWeek
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Image from Elizabeth Glagowski (@CustStratEditor)
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4 steps to elicit a powerful reaction - conversation, curiosity, conviction, and conclusion. @jontaffer #CCWVegas @CustContactWeek
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“I think there will be space in CX for anyone who wants to be in CX, it will just look different.” - Amber Scott, @SertaSimmonsBed #CCWVegas @CustContactWeek
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Day 2 of @CustContactWeek! Looking forward to sessions and meeting folks in the exhibit hall. Where should I go? Who’s got the best swag? #CCWVegas
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Image from Elizabeth Glagowski (@CustStratEditor)
Image from Elizabeth Glagowski (@CustStratEditor)
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“Great analytics can be a huge boon for your business” and reduce the need for more costly IT investment. - Brandon Hanson, @Qualtrics #CCWVegas @CustContactWeek
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“Experiences may not be human to human, but they have to FEEL human to human.” - @NickCerise from @tteclife #CCWVegas
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Up early at @CustContactWeek to meet other #CX and running enthusiasts. Thanks @Mosaicx_ Who else ran? Let’s talk about those stairs 🥵! And follow me all week for updates from the #CCWVegas show!
Image from Elizabeth Glagowski (@CustStratEditor)
Image from Elizabeth Glagowski (@CustStratEditor)
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Next week is #CCWVegas and I'm excited to get back to one of the best #CX shows of the year. Who else will be there? Let's meet up? And stay tuned right here for my annual search for cool swag updates. customercontactweek.com
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Check out my latest article: What’s the real deal with today’s use of AI? linkedin.com/pulse/whats-rea… via @LinkedIn
What’s the real deal with today’s use of AI?

What’s the real deal with today’s use of AI?

As a writer, one of my biggest challenges is facing a blank page (or screen) before I start writing. How should I start? What should I say? That blank canvas anxiety was all but eliminated with the...

linkedin.com
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As an official media partner for #CCWVegas, 1to1 Media looks forward to experiencing what CCWVegas has to offer, including the mainstage speakers, valuable CX workshop sessions, and networking with peers! #CCWVegas #1to1 #MediaPartners customercontactweek.com/
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“Every idea starts with human connections. It’s so important in the beauty category.” Use AI to complement, elevate and highlight human experience.” @ultabeauty CEO @DaveKimbell #NRF2024
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Beauty is about self-expression so we have to deliver a truly inclusive experience for unique needs. - @ultabeauty CEO @DaveKimbell at #NRF2024
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I made it to #NRF2024! On the lookout for interesting #cx stories and cool swag. Where should I go?
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I’ll be sharing insight from the show throughout the day. Follow me to keep up #NRF2024
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“AI doesn’t automate jobs. It automates tasks.” - @ChandhuNair, SVP @Lowes #csx2023 #sm2023
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“Companies do not disrupt one another. They are disrupted by customers who choose to go somewhere else.” Guilherme Cerqueira, @worthix #csx2023
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You can’t forget that the A in AI stands for artificial. Sometimes you want it to stand for Authentic. - Keith Farley, @aflac #csx2023
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“Personalization” has been talked about for years but organizations haven’t had enough to prime the pump and deliver. AI and deeper insights might help change that, which is exciting. - Emily Barletta, Morgan Stanley
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Learning lots at the @Reuters CX conference today! #csx2023 Follow along with me today.
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