Real World #transformation partner Get more of the right stuff done #changeandtransformation #customerexperience. Big Stuff, Small Stuff. Get It Done Stuff
Cheshire
Joined September 2013
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Enjoyed this podcast with @eddiewhittingham - we don’t often take the time to reflect on our own journey which may help our next generation of those heading into new jobs lnkd.in/ebD5sYkH
The Commercial Persona SD 480p youtu.be/dYxX9chakEA?si=m9cb… via @YouTube Finding it hard to talk to Colleagues about the commercial needs of the organisation. You are not alone.
Resilience Versus Hard Work. How One Leads To The Other youtu.be/r4XOR5o5s8Y?si=WHaT… via @YouTube It's not a generational things.. despite what people say. BUT hard work is part of resilience..
Custerian retweeted
MOSL has published the independent report by @Custerian into the use cases for data in the business water market. Find out more about the recommendations and key findings: bit.ly/4dodm2J
(One Of) Nicola Collister's of @Custerian favourite sayings "That's just putting lipstick on a pig" Discuss?
The budget lands.. Will UK business community decision makers start making decisions again? or will the uncertainty plaguing the economy continue?
ALT Will the Budget unlock some of the uncertainty in the UK market
So we sit in the camp of AI being a big virtual assistant to getting the drudge out of work (when it finally arrives). Where do you sit? Perhaps it has a role in taking the drudge out that holds Colleagues back from delivering a virtuous service experience cycle?
ALT If you want to create a virtuous circle of service that delivers your brand promise to customers though happy and engaged Colleagues, does AI offer a co-working assistant to enable Colleagues to focus on creating what they do best - emotional engagement and Empath?
Trying to get CX to land right? Listen to al four voices - Brand, Employee, Process & Customer.. The customers is not always king
ALT Model showing how for good customer experience design you need to understand not only what customers think, but also the needs of the Brand, Employees & Process - The customer is not always king
Musk's five-step process to bust internal bureaucracy sounds so simple, but the impact can be huge. This impact, by the way, can go far beyond just applying the five steps in production settings. corporate-rebels.com/blog/mu… #corporaterebels @corp_rebels
Ever heard the one about what happens if the only CX tool you have is a hammer?
linkedin.com/feed/update/urn…
Check out my latest article: Do You Know What You Are Great At linkedin.com/pulse/do-you-kn… via @LinkedIn
Panel 2 at #proactiveprogress gets underway. True gems on progress in business being shared.
Custerian retweeted
The secrets of selling a business will be discussed at an exclusive event in Manchester on June 22.
International M&A firm Marktlink, who are HQ-ed in the Netherlands, will be holding a masterclass entitled ‘Optimising your business to be sale-ready’.
businesscloud.co.uk/news/sel…
People: Custerian; Deloitte Legal; Bedspace; Virgin Money Business; Oddfellows; Royal Exchange Theatre; Swansway Motor Group | TheBusinessDesk.com thebusinessdesk.com/northwes… via @businessdesk_nw
Breakfast at @TheSavoyLondon - fabulous room for the Leaders Summit Breakfast session we are sponsoring & hosting with @CxFoundation with fabulous Leaders for a whole range of Industries #People Management and Transformation in a Hybrid World
#peoplepoweredchange #futureofwork
Nicola Collister is at the @CCA_Global leaders Summit in Glasgow... #inperson and looking forward to a great day support the contact center sector here and across the world!
Check out my latest article: What A Year... Or Two... What Have You Learned? linkedin.com/pulse/what-year… via @LinkedIn
My Take on Service Design as a Solution. Great to see a fellow Custerianite Liam Allen getting his first publication on @customerthink :-)) customerthink.com/my-take-on… via @CustomerThink