Author, If It Wasn't For The Customers I'd Really Like This Job, Perfect Phrases For Customer Service, Defusing Hostile Customers Workbook. SoMuchMore
Ottawa, Canada
Joined November 2009
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Better Customer Svce retweeted
How do I successfully start off interactions with customers dlvr.it/SBCxGP #custserv #defusingangrycustomers
Better Customer Svce retweeted
How MUST Social Media Evolve To Be Effective As a Customer Service Tool? (Part 1) dlvr.it/SB9Y2z #custserv #defusingangrycustomers
Better Customer Svce retweeted
Will Social Media Customer Service Replace Other Forms of Delivery? dlvr.it/SB6x3h #custserv #defusingangrycustomers
Better Customer Svce retweeted
Should My Company Use Twitter For Customer Service? dlvr.it/S9zQsT #custserv #defusingangrycustomers
Better Customer Svce retweeted
What Does “Scaling” Mean and Why Do I Need To Understand It? dlvr.it/S9vb1l #custserv #defusingangrycustomers
Better Customer Svce retweeted
Will Social Media Revolutionize Customer Service, As Many “Experts” Suggest? dlvr.it/S9qnfg #custserv #defusingangrycustomers
Better Customer Svce retweeted
How are companies trying to use social media platforms to improve customer service? dlvr.it/S9jf5z #custserv #defusingangrycustomers
Better Customer Svce retweeted
What Types of Customer Service Situations Should Employees Be Trained in and Prepared For? dlvr.it/S9VR8C #custserv #defusingangrycustomers
Better Customer Svce retweeted
Why Are Consistency, Reliability and Predictability So Important In Customer Service? dlvr.it/S9RWxP #custserv #defusingangrycustomers
Better Customer Svce retweeted
Why Talking About “Respecting The Customer” A BAD Idea dlvr.it/S9P2DH #custserv #defusingangrycustomers
Better Customer Svce retweeted
Do Customers Put Up With Poor Customer Service, and If So, Why? dlvr.it/S9KjQJ #custserv #defusingangrycustomers
Better Customer Svce retweeted
I Keep Trying To Find The Ultimate Put-Down For Rude Customers. Is There One? dlvr.it/S9GgXc #custserv #defusingangrycustomers
Better Customer Svce retweeted
Function vs. Purpose Creating Customer Centric Staff dlvr.it/S9DNH4 #custserv #defusingangrycustomers
Better Customer Svce retweeted
What Is Proactive Use of Social Media For Customer Service dlvr.it/S99qj9 #custserv #defusingangrycustomers