light but was very distressed by this point and knocked on our door. We welcomed her in and gave her a cup of tea. She called @BritishGasHelp again at 9pm and was assured that the engineer will be with her by 10pm. At 10.40pm she called yet again and I also spoke with the agent
It was then that the agent explained that actually @BritishGas had no way of knowing when the engineer might arrive, and it could be anytime throughout the night given its a 24 hour emergency service and that she should have never have been given the previous guidance of 6pm and
her daughter and have the engineer visit in the morning. She was told rather directly that she must stay at home as her case was an emergency and the engineer was on their way. By 9pm it was getting dark and cold - she managed to find some candles to light but was very distressed
@TonsOfShillings @SouthernRailUK done. I have seen the service get worse and worse over the last few years.
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