EQ-i 2.0, Prosci + AI Change Management certified Change Readiness Consultant | Change is emotional. Your numbers prove it. | Emotional Intelligence Assessments
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Joined May 2009
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AI increases the need for human adaptation. Organizations introduce new technologies, change responsibilities, eliminate positions, and redistribute decision-making authority. Each of those changes generates emotional and behavioral responses.
The Change Dept. retweeted
Any career coaches on my timeline?
If so, what formal training or education did you receive to get to where you are today?
Your people found workarounds and you’re unaware.
Your people stopped talking in meetings. They just stare at their phones + note pads.
Your manager has stopped pushing the new process because this latest change is low priority.
Your team completed the training but then
🤖 Made with AI
Emotions aren’t the opposite of business data. They are business data.
Frustration shows up in workarounds
Fear shows up in resistance
Distrust shows up in silence
Disengagement shows up in productivity
Emotions are operational data.
You just have to know how to read them.
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A new system, merger, return-to-office decision and AI implementation…all emotional.
Leadership may see a business decision, while employees are wondering what it means for their job, their workload, and their future.
Emotions are operational data. What are yours telling you?
It’s the last quarter of the year. Use that training budget or lose it! DM me for more info.
🤖 Made with AI
Check out what I had to say about Julie Masino leaving Cracker Barrel.
open.substack.com/pub/doctar…
The Change Dept. retweeted
When you don’t take the time to ready your organization for change, here’s what happens:
Buy-in for the change is overestimated by leaders
Disruption is underestimated, and
Timelines collapse
Best chance for success is seeing the cracks before they widen.
#changereadiness
Amazon's laying off another 16,000 people this week. No one prepares the management team for this part of the job.
What we see in change readiness work is that even well-intentioned leaders freeze in these moments. Not because they don’t care, but because they’ve never been...
The managers delivering those conversations this week are carrying something most leadership development completely ignores, the weight of leading people through change they didn’t choose and can’t control. That’s the gap that breaks transformation efforts. Not bad strategy.
I’m noticing Ai isn’t just changing the way we work, it’s also changing our vernacular.
We’re now using these words more:
Prompt
Image
Gem
Asset
Artifacts
Image
What else are you hearing?
I see what leaders don’t.
You’re looking at the expected outcome. I’m looking at what’ll keep you from getting there.
Leaders who can’t self-regulate under pressure don’t just struggle, they tank your EBITDA.
If you’re rolling out a reorg, turnaround, tech shift, or acquisition in 2026, your leaders need more than templates and talking points. They need emotional foresight and strategy.
