Professor of Management @VCUBusiness | Research/Teaching in customer service, emotions, negotiations | Saints fan | MAMIL | Dad |

Richmond, VA
Joined June 2012
🧵 Colleges have committed themselves to partisan political values, and now they “have no compelling justification for their existence to give when the opposing political party comes into power. We have nothing to say to the half of America who doesn’t share our politics.”
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This short paragraph in @TheAtlantic is one of the best indictments I've heard of the kind of flashy psych research that goes on in (top) business schools. Something needs to give 💪 theatlantic.com/magazine/arc…
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I can’t be the only one wondering if @ass_deans is here in the room….
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Fascinating reflection from Arlie Hochschild in @TheAtlantic on how the concept of "emotional labor" has been distorted as it became mainstream—including whether it is, in fact, necessarily gendered theatlantic.com/family/archi…
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Always the highlight of my conference!
Post Dinner walk in Seattle with my emotions crew ❤️❤️❤️ #AOM2022 Twitterless Drs Van Kleef, Elfenbein, Cote, and @DougP_RIC
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Should leaders encourage chit-chat between coworkers? Glad to see our #AMJ research featured in this @Forbes article about how #smalltalk at work can help us connect across the #virtual divide @RU_SMLR @ProfASGabriel @pat_downes @work_ties forbes.com/sites/forbesbusin…
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Class of 2021: As he combines passions for sports, law, politics and business, Andy Mensah remembers his roots. Andy Mensah made a mark on the soccer field at Virginia Commonwealth University, as well as in boardrooms and at the Virginia State Capitol.
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Class of 2021: After throwing everything he had at his student loans — including his car — Joel Rosback is graduating debt-free
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Always great to see our faculty and leadership expertise, such as Vann Graves of @VCU_Brandcenter, featured in national media. “Hertz isn’t going to bring @Tesla down, because the Tesla brand is too strong for that,” Graves told @FastCompany. fastcompany.com/90690087/tes…
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On the folly of learning from exemplars. Of the 50 firms extolled in business bestsellers (In Search of Excellence, Good to Great, Built to Last): 16 failed within 5 years, 23 underperformed the S&P500, and only 5 of the other 11 maintained performance 🙃 hbr.org/2021/06/dont-underes…
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Doug Pugh retweeted
Pls see here for a talk by Sang Woo, James LeBreton, @melissagkeith, and I on the issues of validity, bias, and fairness in grad school admissions youtube.com/watch?v=PA9h-9Tz… based on our paper that will appear in Perspectives on Psychological Science: psyarxiv.com/w5d7r
Want to sit an actual classroom seat this fall? Learn more here buff.ly/348LQSY #VCUExecutiveMBA
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Although I’m really over work from home, I will miss being able to check on smoking meat between zoom calls. Perhaps a Big Green Egg at the B-school is in order.
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I apologize in advance management scholars. Somebody had to do it 😅 #MGMTtwitter (xkcd.com/2456/)
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