We are diverse, open community of leaders & organizations committed to working & evolving together to raise the collective customer & employee experience.
Europe, UK and beyond
Joined March 2019
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European Customer Experience Organization ECXO.org retweeted
You spent years chasing simplicity — a massive new buyer study says the winners went the other way. cmswire.com/customer-experie… #cx #customerexperience #simplicity
European Customer Experience Organization ECXO.org retweeted
🚀 Services-as-Software: What Happens to Your Vendor and CX When AI Eats the Billable Hour
Think about the last QBR you sat through.
Linkedin: linkedin.com/pulse/services-…
#ServicesAsSoftware , #AgenticAI , #ProfessionalServices , #cx, #customersuccess #customerexperience
European Customer Experience Organization ECXO.org retweeted
What Saves Money on Every Interaction but Costs You the Customer? by @ricardosgulko dlvr.it/TSnHdl #CustomerService #AI
European Customer Experience Organization ECXO.org retweeted
CMSWire Contributor Ricardo Saltz Gulko points to new research showing individual AI users gaining roughly five times the productivity while only 29 percent of organizations see real ROI. The gains stop at the office walls. Customers still cannot feel a thing.
ow.ly/lNnC50ZF2q4
European Customer Experience Organization ECXO.org retweeted
A flawless AI dashboard is not good news. It is a warning sign. CMSWire Contributor Ricardo Saltz Gulko unpacks the two-ledger framework a Fortune 500 study exposed, where a rollout boosted newer agents and quietly cost the most experienced ones quality.
ow.ly/AhiQ50ZL7aa
European Customer Experience Organization ECXO.org retweeted
7 Questions That Reveal If Your Company Is Ready for AI by @ricardosgulko dlvr.it/TVTRn2 #AI #CustomerExperience
European Customer Experience Organization ECXO.org retweeted
Why 74% of Enterprise CX AI Programs Fail — And How to Make Them Work
eglobalis.com/why-74-of-ente… #cx #ai #artificialintellegence #aifailure
European Customer Experience Organization ECXO.org retweeted
Agentic AI is transforming enterprises by dismantling organizational silos through autonomous agents that unify data, automate cross-functional workflows, and enable real-time decision-making. customerthink.com/breaking-t… #cx #customerexperience #AI #artificialintelligence
European Customer Experience Organization ECXO.org retweeted
🚀 AI isn’t just helping to break down silos—it’s quietly rewriting the way enterprises operate.
🌐 Also published on Eglobalis: eglobalis.com/beyond-the-sil…
#AgenticAI #DigitalTransformation #CustomerExperience #EnterpriseAI #BreakingSilos #cx
European Customer Experience Organization ECXO.org retweeted
💡 What’s the real gold standard of CX today?
It’s not Apple. Not Salesforce. Not Emirates or Four Seasons Hotels and Resorts.
Originally featured on: eglobalis.com/built-to-serve… @Medtronic @MDT_Diabetes @GeoffMartha
#CustomerExperience ' #CX , #CXLeadership , #MedTech
European Customer Experience Organization ECXO.org retweeted
💡 What’s the real gold standard of CX today?
It’s not Apple. Not Salesforce. Not Emirates.
Originally featured on: eglobalis.com/built-to-serve… @Medtronic @MDT_Diabetes @GeoffMartha
#CustomerExperience ' #CX , #CXLeadership , #MedTech #customersuccess
European Customer Experience Organization ECXO.org retweeted
📘 Before CX Had a Name: How a 1993 Article and Book Launched the Personalization Revolution @DonPeppers @martharogers
🔗 Originally published at ECXO: ecxo.org/before-cx-had-a-nam…
on LinkedIn: lnkd.in/d_PUZ2RJ
#CustomerExperience , #Personalization , #CXStrategy , #CX ,
European Customer Experience Organization ECXO.org retweeted
Built to Serve, Designed to Last: Medtronic’s CX-Driven Culture Over 76 Years
customerthink.com/built-to-s…
#cx #customerexperience #culture
European Customer Experience Organization ECXO.org retweeted
What are B2B customers still asking for in 2025?
Haven’t we already delivered everything—great CX, reliable connectivity, cloud, automation, frictionless journeys, and AI? Apparently not eglobalis.com/top-10-things-…
#B2BCustomerExpectations , #CustomerCentric , #customerexperience #cx
European Customer Experience Organization ECXO.org retweeted
Agentic AI: How to Evaluate if Your Business and Customers Need It (Strategic Framework) h Is your business truly ready for agentic AI, or could it be an unnecessary step? eglobalis.com/agentic-ai-how… #AgenticAI , #CX , #customersuccess , #CustomerExperience
European Customer Experience Organization ECXO.org retweeted
Agentic AI: How to Evaluate if Your Business and Customers Need It (Strategic Framework) h Is your business truly ready for agentic AI, or could it be an unnecessary step? eglobalis.com/agentic-ai-how… #AgenticAI , #CX , #customersuccess , #CustomerExperience
European Customer Experience Organization ECXO.org retweeted
Strategic Value Creation in B2B: Building Long-Term Partnerships, Trust, and Innovation in Tech, Telecom, Contact Centers, and Manufacturing - Part 2 of 3 - eglobalis.com/strategic-valu… #cx #CustomerExperience #customervalue
European Customer Experience Organization ECXO.org retweeted
Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable
Link: eglobalis.com/agent-ai-is-ex…
#CX #AgentAI #CustomerService #AIIntegration #customerexperience
European Customer Experience Organization ECXO.org retweeted
My new article on @cmswire : “These Tech Firms Rewrote the Rules of Customer Experience Metrics. #metrics #measurements #cx #customerexperience cmswire.com/customer-experie…
European Customer Experience Organization ECXO.org retweeted
🔍 New Article: How Leading Firms Implement CX Metrics to Reduce Churn, Drive Value, and Scale Growth
Here is the original article: eglobalis.com/how-leading-fi…
#CustomerExperience , , #customersuccess #metrics , #surveys , #cx