Sorry to hear you've had trouble submitting a support request. You can also simply email [email protected]

We're continuing to maintain X7 with compatibility and raw updates. exposure.software/exposure/e…

Sorry to hear you're still having trouble. Please contact our sales and payment team at [email protected] They'll be able to see what's going on.

Yes, each license can be activated on up to two computers. You may activate on both Mac and Windows systems, but the total limit is two. If you want to change to a new computer later, you can deactivate the license on your old computer.

I'm not certain of that, but it's worth a try.

Hi Charles. Yes Exposure X7 is still being updated. We're working on rolling out a release with new camera support very soon.

Exposure X7 has video preview for most formats available now. You can set how video files show at Edit > Preferences > Video. Some video files may not be able to run directly in Exposure, but work well when you set it to run in a window or using an external editor for preview.

Yes, we're alive and well. We have a camera compatibility update coming out shortly.