Hello, we're the Fasthosts Support Team and we're here to help answer your Fasthosts support queries.

Gloucester, UK
Joined February 2012
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Hi Charlie, I'm sorry to hear about this. Please could you send me a direct message with your account number so I can take a look into what has happened. Regards, Markus Fasthosts Internet
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Replying to @T0MMYC_
Hi Tommy, I'm sorry you've had trouble with our support. If you have a partner account with us, as long as the account you need support with is a linked client account we should be able to deal with you directly. - Markus
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Hi Paul, I'm sorry to hear you've found our platform unreliable recently. I would like to look into this for you and see what's gone wrong. Please could you DM us your account number so we can take a look? Regards, Markus Fasthosts Internet
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Hi Wayne, I am really sorry to hear this is the experience you've had as this is definitely not the standard we strive for. Please could you DM us with your account details so I can see what went wrong? Regards, Markus Fasthosts Internet
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Replying to @stalvies
Hi Ian, Thank you for bringing this to our attention. I have reached out to you directly via DM so we can look into what's happened for you. I look forward to hearing from you. Regards, Markus Fasthosts Internet
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Hi Thank you for letting us know! I have checked with the team in charge of our competitions and they have said that it should take you back to the same page but instead of 'enter the draw' it should say 'you've entered' I have asked them to take a look! Regards, Markus
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Hi Ashleigh, I'm sorry to hear this has happened! Please could you contact our support team by calling 0333 0142 700, emailing [email protected] or raising a support ticket from within you account and we will be happy to assist you. Regards, Markus Fasthosts Internet
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Hello! I'm replying from our core office at The Forum in Gloucester, UK (you can spot us from the train station!). To make sure we're always here for you, we're also supported by an amazing backup team in Cebu, Philippines. Regards, Markus Fasthosts Internet
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Replying to @wrothamcomputum
I'm sorry to hear you're having issues. If you are still having issues please could you contact our support team by calling 0333 0142 700, emailing [email protected] or raising a support ticket from within you account and we will be happy to assist you. Regards, Markus
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Replying to @gimbals1
I'm sorry to hear you're having issues. If you are still having issues please could you contact our support team by calling 0333 0142 700, emailing [email protected] or raising a support ticket from within you account and we will be happy to assist you. Regards, Markus
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Replying to @MikeJones_IV
Hi Mike, We're sorry to hear you are having issues. If you are still having issues please contact our support team by calling 0333 0142 700, emailing [email protected] or raising a support ticket from within you account and we will be happy to assist you.
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Replying to @T0MMYC_
Hi Tommy, I'm sorry to hear you've had issues reaching us. If possible please could you DM us with your Fasthosts account number and I'll see what has happened with the email responses and try and get someone on the case. Regards, Markus Fasthosts Internet
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Hey Graham, Thanks for recognising Rohan and his help today, we will be sure to pass on your kind words! Regards, Markus Fasthosts Internet
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I'm sorry to hear you are still having issues. Please could you contact our support team by calling 0333 0142 700, emailing [email protected] or raising a support ticket from within you account and we will be happy to assist you. Regards, Markus Fasthosts Internet
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Hi @JamesBentley700 and @AF001007 All issues with Yahoo and Microsoft blocking our IPs should be resolved. If you do continue to have issues please could you contact our support team by phone, email or ticket and we will be happy to assist you. Regards, Markus FH Tech Team
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Replying to @MikolajSzabo
Hi Mikolaj, I'm sorry to hear you've been having issues with accessing your account. Please could you DM us so we can look into this for you? Regards, Markus Fasthosts Internet
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Hello, Please can i ask you to raise this with our support team and we can investigate this for you. fasthosts.co.uk/support Regards, George Fasthosts
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Replying to @Sevetar_Rogue
Hi Boz Boz, Apologies for the delay, We don't have any email issues currently , please do reach out to our support team at anytime and we can help you with any issues you have - fasthosts.co.uk/support Regards, George Fasthosts
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Replying to @GrandadGruffalo
Hi, Sorry for the delay in resolving this, This issue should now be resolved, can i please ask you to re test this? Regards, George Fasthosts
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Replying to @Beatgoeson68071
Dear Beatgoeson, We currently have an incident regarding emails ongoing at the moment and we hope to have this resolved shortly, please reach out to our support team and we can track your case and notify you once resolved - fasthosts.co.uk/support Regards, George Fasthosts
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