FirstFuel Software

We’re now a part of @uplight, the leading provider of end-to-end customer-centric technology solutions dedicated to serving the energy ecosystem. bit.ly/2lvn2TW Follow us at @uplight!

Did you know that SMB customers are more active digital users than residential customers? Learn more about the 10 most valuable insights from @Accenture_Util's New Energy Consumer report @UtilityDive bit.ly/2Lx4iyl

90% of digitally active SMBs agree that a personalized digital customer service would encourage them to sign up for additional products and services with their utility. Learn more about @Accenture_Util's New Energy Consumer report @UtilityDive bit.ly/2L6XuHg

FirstFuel joins @Tendril to become the single source for utility customer experience and engagement for residential and business customers - read more. bit.ly/2IMlCMO

@Accenture_Util's data show that SMBs are drawn to digital channels to access energy cost and usage insights: 88% are participating or interested in a digital engagement program. Learn more: bit.ly/2KXYihZ

Using customer intelligence & insights, energy providers can give business customers what they're really after: a way to reduce energy spend and implement a highly customized energy strategy - learn more! @biznessreporter bit.ly/2KK39mu

More than half of SMBs feel the advice and support they receive from their utility is not specific to their business needs. Read our Top 10 Insights from @Accenture_Util's New Energy Consumer report bit.ly/2WCLcsh @UtilityDive

For SMBs, personalization is key to increasing adoption of other products: 82% would be likely to sign up for more if they were receiving personalized digital service. Read our takeaways from @Accenture_Util's New Energy Consumer report @UtilityDive bit.ly/2Vz7vD4

More than half of SMBs feel the advice and support they receive from their utility is not specific to their business needs. Learn more about @Accenture_Util's New Energy Consumer report @UtilityDive bit.ly/2GAMKOJ

TODAY @ 9:15am: Digital Solutions for Customer Engagement and Regulatory Compliance @DuquesneLight w/ Dave Defide, Manager, Customer Programs and @FirstFuelSW's Indran Ratnathicam in Room 132B #CSWeek2019 @csweek

Tomorrow 4/11: Digital Solutions for Customer Engagement and Regulatory Compliance @DuquesneLight w/ Dave Defide, Manager, Customer Programs and @firstfuelsw's Indran Ratnathicam. Stop by room 132B @ #CSWeek2019 @csweek

TODAY @ 2:45pm - hear @FirstFuelSW's Swapnil Shah speak about "Delivering CX Excellence" w/ @mybge @energysavvy @infosys and @google @csweek #CSWeek2019

TOMORROW at #CSWeek2019: check out the Executive Summit panel, Delivering CX Excellence, with @firstfuelsw's Swapnil Shah and @mybge @energysavvy @infosys @google! @csweek

FirstFuel's @afwhitman teamed up with @seconsumer's @PattyDurandSECC to uncover four steps for utilities to improve engagement with small and medium businesses. Learn more: bit.ly/2TD9rVV @UtilityDive

Did you know that SMB customers who understand how to manage or reduce their energy consumption are 2X more likely to recommend their utility? Read this and other takeaways from @Accenture_Util's New Energy Consumer report @UtilityDive bit.ly/2OfifjH

Understanding Your SMB Customers: 4 Takeaways from @seconsumer's recent research report bit.ly/2T65fOd

For SMBs, personalization is key to increasing adoption of other products: 82% would be likely to sign up for more if they were receiving personalized digital service. Read our takeaways from @Accenture_Util's New Energy Consumer report @UtilityDive bit.ly/2BYEzsT

Did you know that SMB customers are more active digital users than residential customers? Learn more about the 10 most valuable insights from @Accenture_Util's New Energy Consumer report @UtilityDive bit.ly/2X3OWVb

A new fact-based guide from @seconsumer explores and dispels common misconceptions about electric vehicles, while illustrating potential benefits to consumers. bit.ly/2WdCzpt

Understanding Your SMB Customers: 4 Takeaways from @seconsumer's recent research report bit.ly/2VYXMTX