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Experiencing intermittent connection on your phone or tablet? You may need to disable your device's randomised MAC address. my.glidestudent.co.uk/suppor…
The issues with our phone system has now been resolved. If you would like to speak to one of our agents, the phone lines are now back open
Morning all! If you are trying to reach us by phone this morning, we are having some technical issues with our phone service and our tech team are working on getting it repaired. If you would still like to speak to an agent, please go to our website and use our live chat service
Colchester Area Update:
Unfortunately we are experiencing issues in the Colchester Area Exchange and we are currently looking to resolve this issue. An ETA will be issued when we receive one. We apologise for the inconvenience that this may cause you.
Hey @sin_tension Currently the site is still affected by an outage however currently our engineers have detected a fibre issue with the carrier line, we have raised this issue to them and fibre engineers are currently working to resolve the issue
Just an update on Exeter- we have raised this to our carrier and they are investigating the circuit now. Further updates pending.
We are aware of issues currently affecting the University of Exeter and are actively investigating. We will update on here accordingly. We appreciate your patience.
The Glide Team
Handy tip for anyone on iPhone and iPad with connection issues:
Got to settings, WIFI, press the info icon next to Glide
On the new page please find the private address function and disable it
Once done please link the Wireless address to your account and restart
Login if need
We currently have an outage at Manchester metropolitan affecting
iQ Ollerenshaw Dean & Morris
Manchester Metropolitan University - Birley Fields
Manchester Metropolitan University - Cambridge Halls
Manchester Metropolitan University - Cavendish Hall
MMU - All Saints
Hey @Garfieldinjail we do have ongoing maintenance at many accommodations tonight, everything should be up and running as normal in the morning, if not please reach out to us so we can look into any issues at the accommodation
Hey @DGama0 unfortunately due to the network design UPNP and port forwarding is disabling preventing you from hosting within the network however you're able to use a service like Hamachi to allow them to be the middle ground allow that connection to take place
We're just running some updates on some of our core equipment. The connection might somewhat unstable until up to 5:30am. If you're having issues with your connection since the last half an hour it's very likey this. Apologies for the interruption.
We currently have some maintenance being carried out on the circuits in the area. We're expecting everything to be complete in the next 1-3 hours thanks for your patience.
London Outage Update: Please be advised that the fibre break has been resolved and your internet service will have resumed. Please attempt a reboot and if you have any further issues please contact us at 0333 123 0115. Apologies for any inconvenience this has caused.