Ken Grady

Technology is a non-durable investment. When your wrap your head around that as a leader and a team, you change your approach to IT. You embody agile in your architecture and your portfolio. It’s a mind shift that enables continuous innovation. #cio #hmgciobos – at Boston, MA

Hey @GetSpectrum - for years, I’ve been trying to get you to stop killing trees and update the fact that my house is not a multi unit anymore. This is literally three months of bullshit that you’ve mailed me. STOP IT. #cx #pollution #WTF

Every single January, @Spotify's algorithm says 'You've been listening to SO much holiday music the last few weeks, you must want more!!' It takes ~6 weeks for it to fully purge the vapors of xmas hangover. There has got to be a better way... yes? #algorithmfail #discoverweekly

Hey @delta.. paid for my own hotel rooms in NYC last night after the fiasco that was DL5203. Up today & actually on DL0482… but no pilot. Deplaned everyone & pretty set to miss ANOTHER connection. Am curious if the customer service response will once again be 🤷🏻‍♂️🤷🏻‍♂️ #travelhell

Hey @Delta ~ DL5203 was cancelled? But reinstated? But we took off? But we’re an hour late? And I missed my international connection? But you don’t want to compensate for a hotel overnight? But you thank me for my platinum status? What the everliving hell. #customerexperience

Wow.. @32BarBlues ... your eCommerce site may be one of the worst / most out of date I've seen in years. 'How did you hear about us: Please select from this list of ~200 nearly identical codes..' I hope the clothes are better! #ux #designfail #askingyourcustomerstodowork

Best customer service? @delta, Margaret had me rebooked within 5 min of a flight change. And I’m actually landing an hour earlier. Thank you!! #customerexperience #atlanta

Ever have a 'red pill/blue pill' moment that changed your context completely? I enjoy every episode of 'It's Not Personal' but I'm super proud of Ep. 4: 'Red Pill in the Morning.' @srigoletti & I share those moments that changed everything. open.spotify.com/episode/1OD… #Leadership

What tools do you use w/o thinking? An email when a call would be better? A powerpoint just to make your point? This week - @srigoletti & I talk about how to better use tech day to day & how to engage one another w/ intention. open.spotify.com/episode/7C6… #leadership #podcast

Ep. 2: 'What's a Meeting?' - Why do we complain about meetings? Probably because we're doing most of them wrong Want to make work more human/engaging/more productive for yourself & your colleagues? Start w/ your meetings… #podcast #itsnotpersonal #CIO open.spotify.com/episode/1z6…

W00t! Join @srigoletti & I live w/ @MaryfranJohnson today to talk about our new podcast on work, culture, & taking the ego out of leadership! 'It's Not Personal' itsnotpersonal.net youtube.com/watch?v=-myInRLf… #leadership #CIO #podcast

Summer nights out with your pup are 💯 #saintbernard #saintbernardpuppies #summer #WorkLifeBalance #doglife @IDEXX #maine

Sneak peak behind the scenes: Later in June launching a collaboration w/ good friend & thoughtful person, @srigoletti. Feeling so grateful to have the chance to do this kind of thing w/this kind of partner. And remember… It’s not personal. 😎 #ItsNotPersonal #launchingsoon

This is the way.

My fourteen year old had a track meet today. His older sister and I showed up to cheer him on. #fatherhood #teenagers #family #bestfiftydollarsivespent @Fathead

You can order almost anything from Bezos.