“Four Key Themes in Consumer Health” Shared by Denise Holt of @ICFNext in today’s webinar sponsored by @ChangeHC: Practical Application of Personalization to Benefit Members and Patients icf.com/insights/engagement/… #healthplans #customerexperience #CX #patientexperience

Registrants of today’s webinar sponsored by @ChangeHC will receive a recording and list of resources referenced by panelists. It’s not too late to register to receive this information us06web.zoom.us/webinar/regi… #healthplans #customerexperience #CX #patientexperience

2022 #Healthcare Consumer Experience Index In today’s webinar, Keith Roberts of @ChangeHC shares an overview of second bi-annual national signature research study commissioned by Change Healthcare and fielded by The Harris Poll #customerexperience #CX #patientexperience

Denise Holt of @ICFNext shared the importance of Connecting with Your #Healthcare Customers through Zero-Party Data (ex. Data obtained straight from the source/consumer) #healthplans #customerexperience #CX #patientexperience

Denise Holt, Partner &Head of Customer Strategy, Experience & Insights at @ICFNext shares ‘Six Drivers of Emotional Loyalty’ in today’s webinar on “Practical Application of Personalization to Benefit Members and Patients” #healthplans #customerexperience #CX #patientexperience

HCEG Board Member Angela Perri – who is also Chief Medicare Officer at @UPMCHealthPlan shares that research reveals the overall journey a member/patient drives more satisfaction than individual touchpoints along the journey #healthplans #customerexperience #CX #patientexperience

Some of the tools and methodologies discussed in today’s webinar on personalization in #healthcare Register to receive a recording of this webinar sponsored by @ChangeHC us06web.zoom.us/webinar/regi… #healthplans #customerexperience #CX #patientexperience

In today’s webinar, HCEG Board member Angela Perri, Chief Medicare Officer at @UPMCHealthPlan, Keith Roberts of @ChangeHC, and Denise Holt of @ICFNext discuss the “Practical Application of Personalization to Benefit Members and Patients” #healthplans #customerexperience #CX

Starts in 10 minutes! “Practical Application of Personalization to Benefit Members and Patients” JOIN NOW: us06web.zoom.us/webinar/regi… #healthplans #customerexperience #CX

“Practical Application of Personalization to Benefit Members and Patients” Starts in about an hour, today, January 24th, 2023 at 2:00 PM ET HCEG webinar presented by @ChangeHC Register now: us06web.zoom.us/webinar/regi… #healthplans #customerexperience #CX