Quality Improvement Center on Helplines & Hotlines (@HelpAndHotlines) header
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Quality Improvement Center on Helplines & Hotlines

@HelpAndHotlines

Developing practical strategies to keep children safe, target child protection resources effectively, and help families thrive.

Joined May 2025
  • Tweets24
  • Following133
  • Followers3
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Photo by Quality Improvement Center on Helplines & Hotlines (@HelpAndHotlines)Photo by Quality Improvement Center on Helplines & Hotlines (@HelpAndHotlines)Photo by Quality Improvement Center on Helplines & Hotlines (@HelpAndHotlines)Photo by Quality Improvement Center on Helplines & Hotlines (@HelpAndHotlines)Photo by Quality Improvement Center on Helplines & Hotlines (@HelpAndHotlines)Photo by Quality Improvement Center on Helplines & Hotlines (@HelpAndHotlines)Photo by Quality Improvement Center on Helplines & Hotlines (@HelpAndHotlines)Photo by Quality Improvement Center on Helplines & Hotlines (@HelpAndHotlines)Photo by Quality Improvement Center on Helplines & Hotlines (@HelpAndHotlines)Photo by Quality Improvement Center on Helplines & Hotlines (@HelpAndHotlines)
The Center will be conducting research & producing materials on child welfare hotlines and community helplines. Stay in the know by subscribing to our mailing list! hubs.la/Q03J87w30 #mandatedreporting #childwelfare #helplines @Evident_Change @SoCurrentNews @ctfalliance
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Dr. Erin Espinosa & Masha Keller presented Validity Embedded Rapid Analysis (VERA) at the recent SIRC conference. VERA embeds lived experts directly into data collection, analysis, & interpretation. Learn more: hubs.la/Q04znSrJ0
Masha Keller and Erin Espinosa

ALT Masha Keller and Erin Espinosa

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Our national convening welcomed people with lived experience, mandated reporters, CPS leaders, community helpline leaders, researchers, practitioners, & others for a sneak peek at research findings so far. hubs.la/Q04ynwrQ0 @Evident_Change @SoCurrentNews @ctfalliance
National Convening 2026

ALT National Convening 2026

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The Center's leadership team (left to right): Robena Spangler, Meryl Levine, Dee Bonnick, Phil Decter, Teresa Rafael, and Dr. Erin Espinosa.
The Center's leadership team (left to right): Robena Spangler, Meryl Levine, Dee Bonnick, Phil Decter, Teresa Rafael, and Dr. Erin Espinosa.

ALT The Center's leadership team (left to right): Robena Spangler, Meryl Levine, Dee Bonnick, Phil Decter, Teresa Rafael, and Dr. Erin Espinosa.

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The Center's leadership team (left to right): Robena Spangler, Meryl Levine, Dee Bonnick, Phil Decter, Teresa Rafael, and Dr. Erin Espinosa.
The Center's leadership team (left to right): Robena Spangler, Meryl Levine, Dee Bonnick, Phil Decter, Teresa Rafael, and Dr. Erin Espinosa.

ALT The Center's leadership team (left to right): Robena Spangler, Meryl Levine, Dee Bonnick, Phil Decter, Teresa Rafael, and Dr. Erin Espinosa.

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If you are a staff member or volunteer at a community helpline, please share your insights in a virtual listening session with the Center on March 4. Learn more and register: hubs.la/Q043BrCW0
Are you a community helpline worker or volunteer? We need your help!

ALT Are you a community helpline worker or volunteer? We need your help!

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We are looking for CPS investigators and hotline staff to participate in a virtual listening session with the Center. Your input will help to shape the Center’s research findings and ensure they are grounded in day-to-day practice. Learn more and sign up: hubs.la/Q041_vHq0
CPS investigators and hotline staff: We need you! Helplines and Hotlines logo.

ALT CPS investigators and hotline staff: We need you! Helplines and Hotlines logo.

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@SoCurrentNews @ctfalliance
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We’re hosting Zoom listening sessions with people who know CPS and community helplines firsthand—professionals and parents. In a small, facilitated group, you’ll help shape recommendations for better practice. Parents will be compensated. Sign up at hubs.la/Q040sFqV0
Share your experience in a listening session! (Center brandmark.)

ALT Share your experience in a listening session! (Center brandmark.)

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@SoCurrentNews @ctfalliance
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It's the LAST DAY to share your input as a mandated reporter, CPS hotline worker, or community helpline staffer or leader! Please take time to share your thoughts today, and share the link widely. You could win a $50 gift card! hubs.la/Q03Sb2PH0 @SoCurrentNews @ctfalliance
Let's Work Together for Families. Last day for our survey! If you're a mandated reporter, CPS hotline worker, or community helpline worker or leader, take the survey today to help us improve services for families. Center brandmark.

ALT Let's Work Together for Families. Last day for our survey! If you're a mandated reporter, CPS hotline worker, or community helpline worker or leader, take the survey today to help us improve services for families. Center brandmark.

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Only 3 days left to contribute YOUR insight to our national surveys on child welfare hotlines & community helplines! Your response could win you a $50 gift card. Share your experience to inform cutting-edge research. hubs.la/Q03RR2hz0 @SoCurrentNews @ctfalliance
Three days left. Center brandmark.

ALT Three days left. Center brandmark.

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Do you work at, volunteer at, or lead a community helpline? We need your insight! Share it and you could win a $50 gift card. Thank you! hubs.la/Q03MKHC90 @SoCurrentNews @ctfalliance
Are you a community helpline worker, volunteer, or leader? Center brandmark.

ALT Are you a community helpline worker, volunteer, or leader? Center brandmark.

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@PA211GetHelp @HelplineCenter @UWNashville @211BigBend @UWSteeleCounty @UnitedWaySATX @CCGDDallas @CrisisCXNs @IMPACT_Inc @211SD @UnitedWay @inform_usa
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Replying to @HelpAndHotlines @SoCurrentNews @ctfalliance
@UnitedWayCenMN @CentralMich211 @nc_211 @unitedwayalc @unitedwaympc @HeartlandUW @211Nevada @211WNY @UnitedWaySECT @PhillySJUnited @UnitedWayWashCo @StartStrongPA @unitedwaypa @UnitedWayGMWC @unitedwaydaneco @unitedwaychi @unitedwaySWPA @UnitedWayMiami @KingCounty211
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@myvsuw @211arizona @211LACounty @UWSN @UnitedWayNorman @UnitedWayGFEGF @UnitedWayGFR @UWBayArea @CCCrisisCenter @211OrangeCounty @CommUnifySB @211Sj @211Colorado @wc211MC @SEColorado211 @UnitedWayBC @211Broward @FirstContactTB @unitedwaynefl @211MetroChicago @211Maryland
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We've extended our national survey deadline to 11/7. Complete a survey & you could win a $50 gift card! Please share widely with helpline workers and leaders, hotline workers, and mandated reporters. Your insights are critical! hubs.la/Q03Ptg100 @SoCurrentNews @ctfalliance
Survey deadline extended. Center brandmark.

ALT Survey deadline extended. Center brandmark.

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Are you a CPS hotline worker? Your insight is needed to improve how we respond to children and families. Take a brief, anonymous survey to share your thoughts and you'll be entered to win a $50 gift card. hubs.la/Q03MKs7-0 @SoCurrentNews @ctfalliance
Are you a CPS hotline worker? Center brandmark.

ALT Are you a CPS hotline worker? Center brandmark.

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Are you a mandated reporter? We're conducting research on how mandated reporters make decisions about families. Take our survey & you could win a $50 gift card! Please share widely with other mandated reporters. Thank you! hubs.la/Q03MJYMB0 @SoCurrentNews @ctfalliance
Are you a mandated reporter? Center brandmark.

ALT Are you a mandated reporter? Center brandmark.

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Center staff and leadership will present virtually on October 6 at @thekempecenter's Call to Action to Child Welfare Conference. Register now to be part of "Impact: When Community Partners and Research Partners Come Together." Learn more on our website: hubs.la/Q03M3Vn40

Upcoming Presentation at the Kempe Center's Virtual Conference - Helplines & Hotlines

Center staff will present at the upcoming 2025 Virtual Call to Action to Change Child Welfare Conference organized by the Kempe Center for the Prevention and Treatment of Child Abuse and Neglect. The...

helplinesandhotlines.org
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Are you a mandated reporter, CPS hotline worker, or community helpline staff or leader? Take our survey to help improve helplines and hotlines. You may win a $50 gift card! Surveys are anonymous & confidential. hubs.la/Q03LzpZN0 #mandatedreporting #childwelfare #research
Take a survey. Make an impact. Photo of a mother and child smiling and holding hands. Helplines and Hotlines logo.

ALT Take a survey. Make an impact. Photo of a mother and child smiling and holding hands. Helplines and Hotlines logo.

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