They just tell us it's not possible to make an appointment. It's on ever decreasing circle. We'd be so grateful for some help as we're currently just really stuck. Coukd you pass our request on to anyone at all?

I don't really want to discuss on SM and would prefer to talk to someone directly. Why is it so hard to seek help? The phone option is where we are having difficulties. Coukd we arrange a one off meeting in branch with someone?

Maybe an email address where things could be discussed and responses retained rather than things just being conversational

We just get a different person every time and a different set of answers...some which are entirely different to the previous person. It's so frustrating and means it's so difficult to support groups with funding to improve people's lives. A point if correspondence would help.

We're having difficulties where groups are trying to open accounts. There are real inconsistencies to the process and it's making people feel discouraged. Is there someone who can be a point of contact for us? I tried to make an appointment in my local branch but it was cancelled

Tickets are on sale now for the National Creative Ageing Conference this October here in Newcastle. Together we’re taking at fresh look at #creativeageing - be inspired by those with lived experience as we ask “What Next?” for the sector Book here: bit.ly/44K69Wk

@JackieKayPoet how can I contact you? I've sent an email via Newcastle Uni but don't know if you'll have received it or not 😊

Residents at Grange Lea Care Home have been enjoying artistic glass activities each Friday afternoon, accompanied by their young apprentices from @primarypont We've been making glass coasters based on the sunrise and sunset! Thanks @TNLUK for your help in building these bonds

rebrand.ly/WhatYouCanSeeAtTh… Questions we're asking as it's @LiteracyTrust's #nationalstorytellingweek To celebrate, we're showcasing intergenerational stories with children from @LordBlyton & residents from @Barchester_care's Harton Grange. Thanks @McSt_Foundation for your support

Thanks to our friends @gateshead @NHSNewcGhead we're knocking doors out of windows in our Platinum Parterre Project. No one got cross about moving the cross! more here rebrand.ly/PlatinumParterreH… Keeping heads and hearts happy and healthy across the generations!

We spent a sunny, sociable afternoon with the Hensioners & kids from @TheDrivePrimary We took a sample of the tiles we've been making for our "Knocky Nine Doors Down The Drive' project. It was lovely to meet people and chat about the positives of intergenerational creativity.

Tom enjoyed regaling allotment tales and the creation of "spiralling circles" he could see in the beetroot he was printing. We mixed colours directed by Bob, a sign painter previously. An amazing day, uncovering people's past skills and knowledge through creativity.

@northumbriana I've sent you a PM. If you have a minute, could you take a look? :)

Read about @gateshead Mayor's visit to Wood Green to visit the Hensioners @HeritageFundUK Smugglers and Sea Shanties project...Nobody was made to walk the plank! rebrand.ly/HooooorayUpSheRis…

Be a reader, then a writer and a changer and a fighter! You are ace @Damian_Barr x

Really looking forward to this x

Abbotsford is beautiful. Your just up the HenPower Highway...Not far x

Lived in, loved in shoeness. I love when you take off your boots and leave them on the floor, and you can still envisage the person standing in them ‘cause they’re still in the same stance!

Both top beards! X