@HospitalityDef

Ensuring guest satisfaction for the #hospitality industry through website design, Yelp, TripAdvisor, #GMB, #reputation management, and #socialmedia management

 San Mateo, CA
hospitalitydefender.com
Joined June 2013
  • Tweets1.9K
  • Following3K
  • Followers1.7K
285Media
This Chef Researches Diners Online—And Cancels Reservations If He Sees 'Misbehavior' bonappetit.com/story/googlin… via @bonappetit
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Let my travel woes be your morning entertainment jalopnik.com/put-your-fuckin…
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CustomerDISservice - S2 Ep6 xitter.cf/i/broadcasts/1BdGYwdVA…
Customer DISservice S2 Ep5 xitter.cf/i/broadcasts/1vAGRkLNW…
Restaurants and hotels are pushing back against the uptick in customer tantrums, going against the adage that the customer is always right wsj.com/articles/restaurants… via @WSJ

Restaurants and Hotels Push Back Against the Uptick in Customer Tantrums

Owners are setting new ground rules during the Covid-19 pandemic and going against the adage that the customer is always right.

wsj.com
HospitalityDefender retweeted
Goldbridge Institute@GoldbridgeInst2 Dec 2021
Racism against Asian Americans another danger of pandemic goldbridgeinstitute.org/anot… #stopaapihate #stopasianhate #standwithasians #aapi #supportaapi #communitybuilding #movementbuilding #stophate #stophatecrimes #endracism #systemicracism #racisminamerica #racismisavirus
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Absolutely disgusting behavior. A hostess at a well-known New York City restaurant was attacked just for asking to see a group’s proof of #COVID #vaccination, a requirement to dine inside in the city. nbcwashington.com/news/natio…

NYC Hostess Attacked After Asking Diners From Texas for Vaccination Proof

A hostess at a well-known New York City restaurant was attacked just for asking to see a group’s proof of COVID vaccination, a requirement to dine inside in the city.

nbcwashington.com
HospitalityDefender retweeted
U.S. News & World Report
@usnews16 Aug 2021
If a business has made a mess of things for you, follow these strategies to get results. nytv.to/brlQ8
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For consumers: "How to Complain About a Company and Get Results" Quotes included by our founder & principal! #hospitality #reputationmanagement #socialmedia #restaurants #hotels @usnews @USNewsMoney money.usnews.com/money/perso…

How to Complain About a Company and Get Results

Learn how to get your consumer complaint resolved with these expert tips.

money.usnews.com
Our review management platform ReviewsDefender is now live! dfend.me/3CiMuiv via @HospitalityDef #reputationmanagement #onlinereviews #reviews #hospitality #restaurants #hotels
Disgusting. SoCal restaurant requiring diners provide 'proof of being unvaccinated' foxla.com/news/socal-restaur…

SoCal restaurant requiring diners provide 'proof of being unvaccinated'

Basilico’s Pasta e Vino in Huntington Beach is requiring diners provide "proof of being unvaccinated," despite the current uptick in COVID-19 cases and hospitalizations.

foxla.com
Check out what's new! #hospitality #reputationmanagement #reviews #yelp #GMB #dashboard #restaurants #hotels #automotive bit.ly/3wtkSDu
Listening to "You Call That a Fish Sandwich?" at dfend.me/fishsandwich #customerdisservicepodcast w/ special guest @MeredithSoleau #reviews #covid19 #restaurants
We look forward to watching @andersoncooper & @Andy on #CNNNYE every year! So entertaining and a nice break from the daily grind. Cheers, guys! #HappyNewYear2021! 🎉🥂
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Senator Dianne Feinstein: SUPPORT THE CLIFF HOUSE - Sign the Petition! chng.it/8Bkk5HYp via @Change
Listening to "The Answer Is Yes. Now What's The Question?" at buzzsprout.com/745742/685505… #customerdisservicepodcast
Listening to "Inspect What You Expect" at buzzsprout.com/745742/674434… #customerservice #customerdisservice #podcast
I just earned the 'Cheers to Independent U.S. Craft Breweries' badge on @untappd! untp.beer/s/b721712775 #seektheseal

Hospitality unlocked a badge!

Cheers to Independent U.S. Craft Breweries: Cheers, beer patriot! You are supporting the small and independent American craft brewer. When you see the seal -- shaped like an upside-down beer bottle...

untappd.com
I just earned the 'Cheers To You! (Level 2)' badge on @untappd! untp.beer/s/b721712774

Hospitality unlocked a badge!

Cheers To You! (Level 2): Happy Untappd anniversary to you! Thanks for sticking around and drinking socially with us. Cheers! That's 2 years on Untappd!

untappd.com
Restaurant Herd Immunity: How Good Hospitality Breeds Resilient Eateries bit.ly/3aABNIU #COVID19 #coronavirus #restaurants #customerservice #Hospitality
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