Learn how to empower your teams to deliver results. Published by @JosiahMackenzie
Joined April 2021
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Hotel Operations retweeted
I opened up my mouth and some air and words came out:
Worried AI will take your job? Consider a career in hospitality hoteloperations.com/worried-… via @hoteloperators
Hotel Operations retweeted
If you're having trouble with staff turnover, you should listen to Eleanor Richmond Erickson.
• GM of a Hilton hotel for 22 years
• Her night auditor worked with her for 20 years
• Her executive housekeeper for 18 years
"Longevity is possible," she told me.
How? ⬇️
Hotel Operations retweeted
In LA today & tomorrow for @IndieCongress
If you’re here, let’s connect!
If you’re not here, follow along @HotelOperators - I’ll be live tweeting the best ideas
Hotel Operations retweeted
Why I started @HotelOperators
youtube.com/watch?t=1035&v=g…
Hotel Operations retweeted
What should I use as the new @HotelOperators logo: A or B? – at Montréal, Québec
Hotel Operations retweeted
The Hotel Industry has *thrived* off the Peter Principle for a century. Time to realize that someone good at one job isn't meant to be great at another, and that's okay.
Don't force promotion to irrelevance.
Let someone excel at the job they are good at.
Hotel Operations retweeted
I can’t find a good list of hotel management companies so I’m making my own to share on @HotelOperators as an industry resource.
Someone helped me start this, but I wanted to open it up to the community....
Hotel Operations retweeted
Why operations should be your #1 priority now | By Josiah Mackenzie - hospitalitynet.org/opinion/4… - hospitalitynet.org/opinion/4…
Hotel Operations retweeted
To succeed in hospitality, you need to focus on operations above all else.
It's more important than sales, marketing, design, technology, or revenue management.
I learned this through working with tens of thousands of hotels around the world... 🧵👇
Hotel Operations retweeted
Hotels Magazine invited me to join their podcast tomorrow to discuss hotel operations.
What would you like to hear us talk about?
@HotelOperators – at San Francisco, CA
Hotel Operations retweeted
No excuses: Why this Marine veteran and star chef won’t cut corners on guest experience hoteloperations.com/richard-… Thanks as always @Hospitality365
Hotel Operations retweeted
Hotel CEOs say no travel recession is coming. Here’s what that means for hotel operators today. | By Josiah Mackenzie - hospitalitynet.org/opinion/4… - hospitalitynet.org/opinion/4…
Hotel Operations retweeted
Had the pleasure of speaking with @JosiahMackenzie about Hotel Technology from the operator’s perspective. linkedin.com/posts/alainderd…
Hotel Operations retweeted
Just interviewed the President of the hotel that got me interested in hospitality as a kid. Can’t wait to share @HotelOperators – at Montecito, CA
Hotel Operations retweeted
New era is about believing in your company. So often I've heard "oh sure I know I could work for that brand, or this luxury concept" but choose a different brand/biz w/ values & goals aligned with their own belief systems. Employees have far more intentionality than historically.
Hotel Operations retweeted
Independents have it even tougher, but those that realized years ago that guest & employee "loyalty = culture" are far better positioned. It really does have to feel like a family to create retention. There needs to be some value to the human to give their life energy to a biz.
Hotel Operations retweeted
When markets are 📉, cash flow is 🔑
The ability to drive 💵 through smart operations is what makes hospitality investments so interesting.
Hotel Operations retweeted
Hello from Paris 👋
After a few years away from hospitality, I’m excited to announce I’ve acquired two media platforms: @Hospitality365 and @HotelOperators
A bit more detail 👇