👤🤖 Humans + Machines: Redefining CX with AI and human collaboration
Dallas, TX
Joined March 2022
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There's something haunting your contact center, and it's not a ghost....
It's your decision-tree IVR 📲
See how to fix it: na2.hubs.ly/H08JTY-0
#CX #IVR #VoiceAI #CustomerExperience
Most AI rollouts fail: someone points a bot at a broken process and calls it automation. With @Polygrade, we listened first. We analyzed every inbound call, then split the work:
→ Humach owns the conversation
→ Polygrade owns the claims process
na2.hubs.ly/H08FDyp0
Some people work at a company. Others become part of its DNA.
For 30 years, Char has been that person for Humach. 🩵
#Humach #EmployeeSpotlight #CharlotteFauser
One year ago, Humach introduced paid time off for cancer screenings because cancer has touched our team.
Work should never delay a potentially lifesaving screening.
Does your company offer screening PTO? Share below. If not, make this the year you start.
#CancerAwareness
Customers today doesn’t care whether they reached an AI agent or a real person.
They care about three things: Was I understood? Was it fast? Did it get solved?
That's what Humach Digital Voice agents are built for.
Learn more: bit.ly/4yGaI2a
Responsible AI isn't a tagline. It's a contract clause.
Our AI Whisperers program puts people behind the promise: monitoring interactions, stepping in, and documenting it.
Learn more: bit.ly/4dLAtq5
Traditional roleplay sucks.
There. We said it.
Because customers don’t follow scripts, so why are we still training agents like they do?
Read the full blog → bit.ly/4yVIhy2
The CX pilot worked. Six months later, it's still limited to one team.
Scaling takes more than technology: shared success metrics, a clear owner, and real change management.
Humach helps CX leaders bridge the gap from pilot to daily operations.
#CustomerExperience #VoiceAI
