Stronger as one. ICLP is now Collinson. Continuing our journey to drive #customerengagement & devotion for world-leading brands. Follow @CollinsonGroup where you’ll find content on our collective #loyalty #travelexperiences #insurance & #assistance expertise

"Bringing loyalty #innovation to a region where there are very distinctive markets was a real challenge for us". Hear what Henrique Donnabella, Country Manager for ICLP, South America says about the challenges and opportunities for loyalty in his region. bit.ly/2IR8B3G

We're #hiring! We have 3 new vacancies in our Hong Kong offices - for the full job descriptions, click here: bit.ly/1OFhGIH

"According to Salesforce’s State of Marketing report, #CustomerExperience is cited by 86% of top-performing marketers as their main point of competitive advantage." Read more here: bit.ly/2Ja05vQ

"Capgemini's research revealed that over 1 in 3 customers would be willing to replace customer support with a personalised voice assistant." Read more about the advantages and disadvantages of #VoiceTechnology in this blog bit.ly/2CCy7W3

"A retailers success depends upon its ability to #personalise the retail #experience for each person". Find out more from our Director of Loyalty, Steve Grout, in @CIM_Exchange bit.ly/2J4nn6v

"The biggest challenge for #BrandMarketers today is the diminished #loyalty a customer has to any specific brand". Hear more from Mary English, Executive VP, APAC here: bit.ly/2FUHbYY

We're #hiring! There are open vacancies in our Hong Kong offices - take a look at our #careers page to find the full job descriptions: bit.ly/1OFhGIH

"Today's customer journey is dynamic, accessible and continuous" Mary English, VP, APAC discusses brand marketing, the evolution of loyalty and behavioural economics here: bit.ly/2FUHbYY

We wanted to find out what it's been like work in a region where there has been great #EconomicChange and industrial #diversification. Read more in our interview with Country Manager, Sao Paulo, Henrique Donnabella: bit.ly/2IR8B3G

We're #hiring! There are open vacancies in our #HongKong offices - take a look at our careers page to find the full job descriptions: bit.ly/1OFhGIH

"When it comes to choosing a #hotel, food and drink might not be a key incentive. However, when it comes to re-booking it is certainly a key driver." Read more in @Econsultancy's blog here: bit.ly/2G57O0F

"The focus needs to remain on how technology can enhance the #CustomerExperience." This article discusses how technology-led innovation could be the future for #retail #LoyaltyProgrammes bit.ly/2p6dcWI

Being #CustomerCentric is essential for any modern business - but how can they do this? By making the most of the #data they have and this solution sheet demonstrates how easy this can be. bit.ly/2nvN34e

This blog talks about how the #loyalty industry has evolved in order to improve #CustomerExperience. Read more here: bit.ly/2kQKeeB

We're #hiring! A Data Analyst position is open in one of our Hong Kong offices - see the full job description here: bit.ly/2Clg23a

"Unidays claims it has the answer to help brands create long-term loyalty with a younger consumer base" Read more in this article by @MarketingWeekEd: bit.ly/2Faxl8O

We're #hiring! A Customer Relations Executive, Social Media Servicing position is available in one of our Hong Kong office - see the full #job description here: bit.ly/2FCaoLo

Forrester has recognised @CollinsonGroup & our collective #loyalty & rewards offerings in their Loyalty Wave Report bit.ly/2hypFmo