The experts in delivering improved operational efficiency & customer / employee experience across your customer service channels
London, United Kingdom
Joined July 2010
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Morning all - It'll be on our new website very soon!
Our video for hatfield_colin & @Insightnowltd
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#promotionalvideo #insightnow #customerexperience #vidro #commercial #officelife #office #infinitefilm #infinitefilmltd instagram.com/p/BmQztDfHdHh/…
Handling customer complaints: here's 5 ways to improve your CX bit.ly/2rdsdtq #CX #CustomerComplaints
Voice of the Customer (VoC) programmes: five top tips for success bit.ly/2qB2mbE #VoC #VoiceOfTheCustomer
How to see the cost savings that are staring you in the face bit.ly/2pvrSNc #OperationalEfficiency #CostSavings
Yet 40% haven't put VoC programmes in place insight.insightnow.co.uk/blo… nitter.gq/CCMerchBPO/status/8597…
#CX is crucial – 70.9% of boardrooms recognise #CX as their most important strategic performance measure.
bit.ly/2nSdWxK
Your next customer complaint is coming – here’s how to predict it… bit.ly/2p4FRcI #CustomerFeedback #EmployeeFeedback
The Dimension Data 2017 #CXbenchmarking report results are in! So were our predictions right? bit.ly/2phW4gv #CX @DimensionData
£37bn a year is lost to UK business due to poor customer service, don’t be part of the problem. Here’s how: bit.ly/2olu0eX #CX
20-29% of #ContactCentre calls are down to failures in other departments. Here's what to do about it:bit.ly/2pWc3Du @callcentrehelp
Over 40% of businesses still don't have a VoC programme. Here's why your business needs one: bit.ly/2pVtUHS #VoiceOfTheCustomer
Our top take-outs from the 2017 Global #CX Benchmarking Report bit.ly/2p8y1jO @DimensionData #CustomerExperience
How many of your contact centre calls are being generated by other departments? bit.ly/2pVjWWO #ContactCentre
Are you using CX to differentiate your brand? You should be, says a leading industry report bit.ly/2oOJqa3
Looking forward to Lee Mostari judging!! @ nitter.gq/ukdxawards/status/8549…
One of the great reasons to enter The UK Financial Services Experience Awards! bit.ly/2gieuHK @UKFXAwards
Download our free white paper: a grassroots approach to improving NPS bit.ly/2oXWlb5 #NPS #WhitePaper
Over 40% of businesses still don’t have a VoC programme: bit.ly/2pwAEuO #VoC #voiceofthecustomer @callcentrehelp
Our top 5 take-outs from the Ombudsman’s customer complaints report bit.ly/2osTchI #OmbudsmanReport
