Proud!
🎉We're proud to be named Best Small Employer at the Proud Scotland Awards 2026!🏆
This recognition celebrates our ongoing commitment to creating an inclusive workplace where everyone feels valued, respected and empowered to be themselves.
As Pride Month begins, we're also delighted to be supporting even more Pride events, including Glasgow Pride, Stirling Pride, Edinburgh Pride and Pride in Gateshead.
A huge thank you to our colleagues, partners and communities who help make Lumo a welcoming place for all 💙🚆
👉Read more: lumo.co.uk/who-we-are/lumone…
Jen Clare retweeted
⚠️Customer Service Update: Our West Coast service will be operating as planned today, Tuesday 2ndJune 2026.
Thanks to our partners at @AlstomUK for working hard to rectify the issue which meant we were unable to operate services yesterday. Live information can also be found on our website.
Huge apologies to those @LumoTravel customers affected by today’s cancellations, the teams working extremely hard behind the scenes to get things sorted but it’s not lost on any of us, least of all me, how impactful these things are for our team and customers. Sincere apologies!
⚠️ Due to a train fault, the following services are cancelled:
08:50 #Stirling to #LondonEuston, due 15:00.
Limited ticket acceptance is also available on Avanti West Coast 09:36 #GlasgowCentral to #LondonEuston service.
16:36 #LondonEuston to #Stirling, due 22:32.
Limited ticket acceptance is also available on Avanti West Coast 16:30 & 17:30 #LondonEuston to #GlasgowCentral services.
🎫 Customers are advised that tickets are valid for travel on Lumo East Coast services from #Edinburgh.
ℹ️ Live journey updates: journeycheck.com/lumo/
🎫 If you have been delayed by 30 minutes or more, you may be able to claim Delay Repay compensation for your journey. Visit lumo.co.uk/help/delay-repay for more information.
We apologise for the disruption to your journey today.
A rare sight at the wonderful Edinburgh Haymarket as sun setting was looming, clear of trains and a moody skyline but beautiful all the same!
What a week for the @LumoTravel team - New timetable launching AND new destinations, people of Glasgow we can't wait to meet you... #NewFriends nitter.gq/LumoTravel/status/2000…
Jen Clare retweeted
🎉It’s #NationalCustomerServiceWeek!🎉
We loved hearing about what some of our customers love about Lumo, and now we’d love to hear from YOU!💙
Head over to our giveaway post, tell us what you love about travelling with us and you could win one of our fantastic prizes:
🏨 A luxury weekend stay in a Newcastle-Gateshead hotel for two people, including train travel with us.
🚂 A family trip to @Beamish_Museum, the Living Museum of the North (up to four people), including train travel with us plus a £100 @EldonSqNCL shopping voucher.
🚆 Train Simulator Experience in Newcastle plus train travel with us.
👉Don’t forget to follow us, like the post and leave your comment to enter. Entries close on Friday 10th October. Good luck!
Here we go… Day 1 of ‘National Customer Service Week’ it might be a tad autumnal this morning but I’m looking forward to see my @LumoTravel colleagues surprising our customers… if you see us out and about grab a sweet treat on us!!
This time next week I, alongside an incredible bunch of people from @LumoTravel will be on our way up the first Yorkshire Peak as we tackle the 3 in 1 day to try and raise as much funds as we can in memory of our awesome friend, Kieran!… donate please!!
click.contact.justgiving.com…
When your team just do great things because they're a genuinely fantastic bunch of people... Charlie had a blast, but so did the team, we love going that bit extra for things like this and its authentic, you can't buy that! I'm really proud to see Charlie's smile, well done team!
It was a pleasure to welcome 90-year-old Charlie Barker onboard recently for a day of work experience!
Charlie also got to meet the team at our sister open-access operator @Hull_Trains.
Charlie’s story began in 1951 at the age of 15, when he joined the railway as a Messenger Boy. He's always dreamt of becoming a train driver.
Read all about his day: bit.ly/4livKgm
Jen Clare retweeted
Members of our team are taking on the Yorkshire Three Peaks Challenge next month in memory of our colleague Kieran Dunlop.
Lumo Customer Experience Team Manager Kieran sadly lost his battle with brain cancer in February this year.
We're raising money for the @brainstrust charity, who do vital work every single day.
Donate here: justgiving.com/page/jen-clar…
Jen Clare retweeted
We’ve been chatting to @Rylan about the eye-catching new Smurfs design on one of our all-electric trains!
In partnership with @ParamountUK, Rylan joined us at a special launch for the train earlier today at London King’s Cross…
It’s all to celebrate the brand new @SmurfsMovie which is out on the 18th July!
It might be cloudy but it’s going to be a fantastic day in @LumoTravel HQ today… a couple of days out and about this week but back to catch up with the team! It’s never grim up north 😃 have a good one folks!
What a dynamic duo these beauties are! @LumoTravel and @Hull_Trains twins in town baby!
Jen Clare retweeted
We are aware that there are accounts on X that are impersonating Lumo and attempting to ask for customer details.
We will only ever contact you by X through our official account - @LumoTravel
We will never ask for personal details like phone number or bank information.
ALT A Lumo Class 803 train crossing an elevated bridge
I couldn't have put it better @SamFPayne! Thanks for choosing @LumoTravel every time a customer chooses us we are absolutely thrilled!
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Please do allow extra time to get to the station but in the true spirit of what we do at @LumoTravel we want to support our communities and get our customers where they're going as smoothly as possible! Please #BeKind to our team too they're working hard to help you
If you are delayed connecting into our services at Newcastle as a result of the disruption that @My_Metro is facing in Gateshead then we are allowing ticket acceptance on the next Lumo service without any additional charge (seats subject to availability) on production of a suitably timed @My_Metro ticket.
Please try and give yourself extra time to travel to the station whilst the Metro (and local roads) face delays. 🚇 🚧 🎟️ 🚄
@My_Metro @NorthEast_CA @KiMcGuinness @gateshead
Thanks in advance to the teams at @networkrail and @LumoTravel for what I know will be extraordinary efforts in a challenging weekend due to #StormDarragh - Please do check before you travel and please #BeKind to our teams as they will be doing their very best to safely move you
⚠️ Due to forecasted severe weather all lines are disrupted.
🕓 Train services running across the whole LUMO network may be delayed. Disruption is expected until the end of the day on 08/12/24.
ℹ️ journeycheck.com/lumo
Today @LumoTravel kickstarted the week with another healthy workshop with our resident Health Champion, giving us hints and tips for cooking cheap, healthy soups and the benefits of nuts in our diets... keeping our teams welfare at the heart of Lumo! #YummySoup
ALT Lumo team sitting around kitchen area listening to a talk by our health champion
ALT Photo of food and healthy reading material laid out on kitchen worktop
So good to see the @LumoTravel team in action today at London Kings Cross. Waving James off bang On-Time for his 4th day of being a qualified Customer Driver was lovely! I'm really proud of how our team are growing and developing, it's awesome! #TeamLumo #SafeTravels
ALT Photo of a Lumo 803 train in London Kings Cross