Growing Businesses & People. Husband, Father & Proud Welshman. Managing Partner - Solva Growth Consulting & Founder - Interview Expert Academy @ieasuccess.
Guildford & London, England
Joined November 2008
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Getting a new @VolvoCarUK from @VolvoNorthLondn is shocking.
Communication is appalling. Constantly chasing for updates.
Then it’s like the Hokey Cokey. It’s coming, no it’s not there’s a problem and repeat.
I’ve not even got the car and the brand experience has been poor.
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24hrs from raising the issue with @VolvoCarUK no update from their Retail team.
And 48hrs since @VolvoNorthLondn were last in contact.
Will this car ever arrive?
A ‘how not to guide’ on building good customer and brand experience.
#volvo #awfulexperience
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Yet another flight cancelled by @British_Airways.
Originally booked on an early morning flight from Heathrow to Edinburgh. That was cancelled and rebooked on an evening flight from London City to Glasgow!
Shocking service.
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I have 2 tickets available to see #tomjones at Hampton Court Palace on Wed 14th July.
DM if you’re interested.
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How times have changed?
It used to be a car to the airport and a flight.
Now it’s Bert my @BromptonBicycle and trains all the way. So much fun. Every time I take it out I’m having a mini adventure.
One photo looks like my Brompton is a broomstick 😂
Bike + train to Edinburgh for the first time today. Makes a difference from the usual trip of car + plane.
Think I’ve overdone the #Brompton theme (there’s a Brompton jacket too) 😂
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Excited to get my copy today. Can’t wait to get stuck in. Love the brand and my #Brompton @BromptonBicycle @Will_Brompton
This is my favourite time of year. Love watching the @LeTour plus listening to @nedboulting @millarmind on their brilliant podcast. Going to be lost next week without it.
Also the most costly part of the year when I seem to order loads from @ChptIII
A few years ago a client said to me, ‘I want to implement [name of tech platform] into my business. Will you help me?’
‘That’s great’, I said, ‘Just two questions before I answer yours. Firstly, what are you going to put into it a…lnkd.in/ewwfCSV lnkd.in/eVsTFtp
How many times have you sat in a meeting and listened to someone rabbit on about how the latest piece of tech, Machine Learning model, new operational model will solve your customer challenges?
You too?
There’s far too much ‘guff…lnkd.in/enqzmqr lnkd.in/eb5Tu6Y
Just finished listening @mrjamesob audiobook (who until this book shamefully I had never heard of).
If you read 1 book this year make it this one.
Highly recommended to open your mind to your own well held belief & opinions, let alone anyone else’s.
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A great post by @MbaCaribbeanOrg.
One of the valuable lessons my Father taught me was the importance of Integrity. It is a quality lacking in many leaders in today’s society.
Always treat people the way you wanted to be treated…lnkd.in/ep4bhkM lnkd.in/eg-92td
Interest to know if any of my network are members of Soho House? I’d be interested to get your views. #sohohouse
If there's one thing you can do today, go and help and encourage someone. Then repeat it again tomorrow.
It doesn't cost us anything to take this approach, but often we're so wrapped up in ourselves and our egos that we forget to do so.
Having someone b…lnkd.in/dykztm2
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Tim Denning's article is spot on. As a business owner and having worked with many over the years, I've seen the impact that we can have both positively and negatively on our businesses.
Change must first come with ourselves befor…lnkd.in/eQmStZZ lnkd.in/eV6Gr7C
A valuable reminder for all of us.
#leadership lnkd.in/e8J3XxJ
A very powerful message and lesson for all of us to take more notice of those around us and help where we can. lnkd.in/ec-8tc9
Next week my beautiful wife @BurstonJo takes on her 3rd challenge in her year of challenges raising awareness for #mentalhealth - it’s likely to be her hardest one yet!
13 hours without speaking.
For more about her story and why check out her website 👇
#proud
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