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Global
Joined March 2010
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US Domestic flights back in operation, Intl flights have been consistently operating with few delays. Limited to no seats until at least Monday across most US domestic flights (as impacted travellers are put onto new flights). Seats to/from Europe appear available but busy.
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We are monitoring the situation across the US , where the FAA has grounded all flights due to an Air Traffic Control communication issue. Our teams remain on hand 24/7 to support any customers impacted.
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Refusing to sign means you will be denied boarding. To complete the CDC attestation form, you can fill it out either digitally during your airline's online check-in process or on a printed paper form at the airport. Airlines are legally required to verify this before you board.
New mandatory U.S. health rule requiring all international air passengers to sign statement confirming they've not been in Democratic Republic of the Congo within past 21 days. Before boarding, each passenger must sign a paper or digital statement verifying their compliance.
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New mandatory U.S. health rule requiring all international air passengers to sign statement confirming they've not been in Democratic Republic of the Congo within past 21 days. Before boarding, each passenger must sign a paper or digital statement verifying their compliance.
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Typhoon Champi - we are reaching out to all customers who may be impacted by the typhoon and related flight cancellations. Please check airline websites before departing for the airport for the latest updates. We will continue to monitor the situation for further disruption.
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On Monday 12 October, a national day of action is expected to disrupt public services across Belgium – no impact is currently expected on flights. We advise you to check the websites of De Lijn, MIVB/STIB & NMBS/SNCBin advance & plan your journey to/from the airport accordingly
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A large-scale demonstration is expected to take place in central Brussels on Friday 9 Oct. Travel will be disrupted & we're starting to see flight cancellations. We're running flight scans & contacting customers impacted. Please check airline & rail websites before travel.
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3-18 Oct: planned works near Brussels Airport-Zaventem (BRU) will affect some train services to/from the airport. BRU station remains open. Some trains will operate a modified route, skip the airport station or have adjusted times. Check your journey before departing.
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Travellers with a valid train ticket can use De Lijn bus routes R26 and 82 between Zaventem station and Brussels Airport-Zaventem.
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Air Traffic control for Northern England, Northern Ireland & Scotland impacted by issues with Prestwick control centre. Cancellations from Edinburgh, Glasgow, Newcastle, Manchester & Belfast + delays up to 4hrs reported. Issue now fixed but this will continue to impact flights.
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Please check airline websites for the latest flight updates before heading to the airport.
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Our systems are now back up and running as normal.
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We're currently experiencing a technical issue with our systems, due to a global Salesforce outage.  This has resulted in our agents being unable to access customer records.  Our Online Booking Tool remains operational. We offer our apologies for the inconvenience this is causing
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Following the earlier UK Air Traffic Control system issues, hundreds of flights at airports across the UK have been disrupted and also cancelled. Inbound flights to the UK are also being disrupted.
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As a result of the disruption, we have received a surge in calls and emails which we are prioritising and we apologise for any delays being experienced. We have sent a communication to all customers with our advice.
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UK National Air Traffic Services says it has "implemented a fix" to the tech issue that led to the cancellation of hundreds of flights. Pls check with your airline for the latest advice before heading to the airport. They'll be able to offer assistance if you have been impacted.
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Flights across the UK are grounded due to technical difficulties with Air Traffic Control. This is impacting flights at Gatwick, Southend, Isle of Man & Jersey airports. Passengers are advised to check-in as normal. The issues have been identified & teams are working on a fix.
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We also advise to check airline websites before departing for the airport to receive the latest updates.
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